What to Do If Your Internet Connection Isn’t Working

What to Do If Your Internet Connection Isn’t Working

June 10, 2014 | DIY Home Improvement, Handy How-Tos

By Jen Jackowski

Everyone relies on their Internet connection nowadays, whether it’s to watch Netflix at your apartment or read the latest news. So when your Wi-Fi suddenly cuts out on you, it could feel like you’re entering the Dark Ages—how did anyone live like this?

Internet Connection Not Working

Fortunately, troubleshooting your Internet connection is fairly simple, as far as apartment fixes go. Take a look at these tips to quickly get your online lollygagging back in order:

1. Check Your Internet Connection

Before you even get up to yell at your router, take a look at the Wi-Fi icon on your computer. Does it indicate that you are connected to Wi-Fi? If yes, then the Internet may be the problem. If no, the Internet or the Wi-Fi could be causing your lack of access.

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If you click on the Wi-Fi icon, you should see an Internet connection map of sorts—this will look a little different, depending on what operating system your computer uses. The window will show where connections occur.

For example, you’ll see whether or not your computer is picking up the Wi-Fi or if it’s connecting to the Internet. You can click on any stage of connection to perform a troubleshoot from your computer. If that yields no results, then your modem and/or router could be causing problems.

2. Look at Your Router and Modem

Your wireless router will have a series of icons that mean different things. Grab your user manual to find out what each icon stands for. You want to pay attention to the one that designates connection to the Internet. If that light is out, the Wi-Fi isn’t channeling an Internet connection. If it’s on, the Internet service itself isn’t working.

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Before you do anything else, restart your router and modem. You might have just temporarily hit a bug and a quick reboot will fix it. If that’s not working, it’s time to move on to a new step.

3. Call Your Service Provider

Say your router indicates a connection, but you can’t get on the Internet. Your computer might say something like “no connection.” In this case, your provider may have hit a snag. Call the company and let them know you aren’t able to access the Internet.

Several things could happen at this stage: The operator may take you through a troubleshooting process, or you may discover that there’s an outage in your area. If you’re given instructions, follow them to a T and let the operator know what you’re doing. Hopefully, working with the operator who knows the system well will return your connection.

However, Internet outages do occur, and you may be left high and dry for a couple of hours. Many service providers compensate customers when an outage occurs by giving them a credit on their next bill. Don’t be afraid to ask for this service if your connection loss is a result of such an outage—you do pay for continued Internet, after all.

 

[Image Source: Flickr - Marcelo Graciolli]

 

 

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