What to Do if Your Moving Company Damages Something
Moving can be a hassle on its own, but finding out that some of your belongings have been damaged is the last thing you want to hear. As the owner of the property, you’re entitled to reimbursement from the moving company. Here is what you need to know:
Before you sign the contract, review the fine-print details to make sure there isn’t a clause releasing the company from damage liability.
Inform the Movers
As soon as you spot damaged property, inform the movers. If they confirm an item has been broken, it will help expedite the claim process.
Document the Scene
Once you see that something is damaged, take photos. You want to have proof that your items have visual wear. It also helps if you have a time-stamped photo of your property before the move.
Call the Company
You need to call the moving company to file a claim. With some businesses you have up to nine months to do so, but it’s best to do things right away. You can also speak with the movers directly so they can give you insight into the process. Reputable dealers have insurance policies in place for instances such as these. Someone should contact you to file the necessary paperwork that will lead to reimbursement.
Filing a Complaint
If the moving company isn’t following proper procedure, you can contact the Better Business Bureau and file a complaint. You should receive a response within two weeks.
Available for Inspection
It is likely that an agent from the moving company will want to inspect the item to ensure the damage is in line with your report. So you want to make it available to that individual, and this means not setting up the piece of furniture, in some cases.
Contact the American Moving and Storage Organization
This organization has an arbitration program that can handle the case between you and the moving company. The company is required to attend the hearing but it isn’t mandatory for you. As long as your loss is less than $10,000 the company must accept your request for an arbitration hearing.
Write a Review
You can be a help to the community and write a review about the moving company. Let others know of your experience so they can be informed before they choose movers.