Fees and Credits Policy
Welcome to Rent.com! If you are the owner or manager of a rental property with 50 or more units, you must register under the Pay-Per-Lease Program. Please contact us so we can assist you with such registration! To read more about the Fees and Credits Policy for the Pay-Per-Lease Program, click here.
If you are the owner or manager of a rental property with fewer than 50 units, you must register under the Pay-Per-Listing Program. To read more about the Fees and Credits Policy for the Pay-Per-Listing Program, click here.
This Fees and Credits Policy is incorporated into and is made a part of the digital or written advertising agreement between you and Rent.com.
Reported Lease. You will pay to Rent.com the specified advertising fee for each "Reported Lease," which means a situation where a Renter (a) finds your residential Property advertised on the www.rent.com website (the "Website"), whether accessed through a computer, mobile device, or otherwise; (b) enters into a lease for a unit in the Property; (c) moves into the unit; and (d) reports that lease to Rent.com.
In the Rent.com Reward Card Policy, Rent.com directs Renters to tell the Property they found them on Rent.com and encourages them to write "Rent.com" as their source on guest cards and/or lease applications. This is one of many ways for the parties to confirm lease validity. Importantly, however, it is not the only evidence that can establish that the Renter found the Property on Rent.com. Accordingly, even if Rent.com is not noted as the source, you may remain liable for the Fee if there is other reasonable evidence (such as tracking data) that the Renter found the Property on Rent.com.
Fees. There is no charge for you to advertise your Property on the Website. You will be obligated to pay to Rent.com a success fee, which equals $409 per Reported Lease, unless otherwise stated in our advertising agreement (the "Fee"). However, if the original term for the Reported Lease is 3 months or less, the fee is reduced to $175. You must pay the Fee for such Reported Lease within thirty (30) days after the Renter's move-in date or the date on which the Renter reports the lease, whichever comes later. In the event the Property changes its manager or is sold, you will notify us within ten (10) days after the management change or sale. You will remain liable for all Fees attributable to Reported Leases after such management change or sale unless you provide evidence that the new manager or owner has assumed the liability for such Reported Leases. In the event our Agreement is terminated, you will remain liable for all Fees attributable to Reported Leases for thirty (30) days after the effective date of such termination. In the event that one advertisement results in more than one Reported Lease, there will be a Fee for each Reported Lease. Rent.com will invoice you for the Fee, which you will be required to pay per the terms of the invoice. The Fee must be paid within thirty (30) days or interest will be charged at a rate of 1.5% per month, or the highest rate allowed by applicable law, whichever is lower. If you believe there is an error on the invoice, please notify us within such 30-day period; if you fail to notify us within such 30-day period, the invoice will be deemed accurate and valid. You will also have the option to request additional related services, as described below, for an additional charge. In such event, you will pay such charges when and as invoiced, in the same manner as the Fee.
Early Termination Credit. If within 90 days after the start of the term of a Reported Lease, the Renter breaks the lease or is evicted for any reason (unless the entire lease term is less than 90 days), the Fee will be reduced to $175, and the excess between the Fee paid by the Property for such Reported Lease and the reduced Fee will be credited toward the next Fees coming due. Otherwise, Rent.com will have no obligation to credit or return any portion of a Fee.
Additional Services. If you like, you may also upgrade your advertisement by participating in Rent.com's Precision-Targeted Email ("PTE") Program and/or Featured Listing Program. In the PTE Program, your Property may be included in emails sent to Rent.com customers, and in the Featured Listing Program, your Property may be featured at or near the top of search results, and may include highlighting features. Please contact the Rent.com Sales Team to learn more 866-441-RENT (7368) or sales@rent.com.
Renters. Renters who sign a lease with you for a Property registered under the Pay-Per-Lease Program and then notify Rent.com may qualify to receive a $100 Reward Card or other valuable consideration from Rent.com and/or enter Rent.com's current promotion(s). The $100 Reward Card is not available for Properties registered under the Pay-Per-Listing Program. See Rent.com's Reward Card Policy. There is no charge for a Renter to search for properties on Rent.com; however, Renters must create a registration account. There is no charge for such registration.
General. Rent.com reserves the right to change these fees at any time with 30 days notice by posting those changes on the Rent.com Website; however, no notice will be required for a reduction in fees. Rent.com may choose to temporarily change this Fees and Credits Policy and the fees for services provided for promotional events, and such changes are effective when Rent.com posts the temporary promotional event on the site. Rent.com maintains sole discretionary right to change some or all of its services at any time. In the event that Rent.com introduces a new service, the fees for that service are effective at the launch of the service. Unless otherwise stated, all fees are quoted in U.S. dollars. Users are responsible for paying all fees associated with using the Rent.com service and with using Rent.com's Website, and for all applicable taxes.
This Fees and Credits Policy is incorporated into and is made a part of the digital or written advertising agreement between you and Rent.com.
Overview. Under the Pay-Per-Listing Program, you pay an up-front fee to activate your 30-day advertisement on www.Rent.com (the "Website"). This fee is $49 for properties with 1-10 units and $149 for properties with 11-49 units unless otherwise stated in our advertising agreement (the "Fee"). In exchange for the Fee, you will receive a minimum of 15 "Leads" during the "Activity Period", as described below.
Activity Period and Timing of Charges. The "Activity Period" is the period starting on the date your Property is first advertised on the Website (the "Activation Date") and ending on the date that is thirty (30) days later. If you have received at least 15 Leads during the Activity Period, your advertisement will become inactive at the end of the Activity Period. If you do not receive at least 15 Leads during that first 30 day period, the Activity Period will be extended, and your Property advertisement will remain active until the 60th day after the Activation Date. For example, if your Property advertisement is activated on May 10, the first Activity Period would be May 10 through June 9, but if you do not receive 15 Leads during that period, your Activity Period will be extended until July 9. The next Activity Period would start after reactivation of the advertisement. The Activity Period may not be the same for all Properties you advertise under the Pay-Per-Listing Program. Rent.com will charge your designated credit card for all Fees when you register each Property. Any Fees not paid when due will accrue interest at a rate of 1.5% per month or the highest rate allowed by applicable law, whichever is lower. You may replace your designated credit card by going to your Billing Information page.
Leads. A "Lead" is a communication from a Rent.com user to you through Rent.com via email or telephone. Multiple Leads from the same user will not be counted toward your 15 Lead minimum as long as the user is inquiring about the same Property. If the same user inquires about the same Property during a different Activity Period, that user's inquiry will constitute a new Lead toward the 15 Lead minimum in that Activity Period. In listing your Property, you must provide accurate and complete contact information so Lead(s) may be sent to you. Telephonic Leads that are not answered or that end less than eight (8) seconds after the call is connected will not be counted toward your 15 Lead minimum. Telephonic Leads answered in any mode, such as by a person or by answering machine will be counted toward your 15 Lead minimum. Given the nature of internet information and usage, occasionally, you may receive a Lead that does not contain accurate information. Although these leads still count toward your 15 Lead minimum, we have priced our advertising service to reflect the occasional invalid lead.
Lead Management. You can view a summary of the Leads you have received by using Rent.com's Lead Responder tool. You are only allowed to use a Lead for the advertised Property. You may not divert Leads. Rent.com will use its internal controls to monitor your activity and if your use of Leads indicates that you are not using a Lead for the advertised Property, Rent.com may suspend or deactivate your advertisement.
Reactivation and Deactivation. You can reactivate or deactivate your Property advertisement at any time. To reactivate or deactivate a Property advertisement, click here. If you deactivate your Property advertisement, your Fee will not be refunded. If you reactivate a Property before the end of its initial Activity Period, you will not be charged a Fee for such reactivation.
Credit Card. When setting up your account on Rent.com, you will designate a credit card for Rent.com to use in charging you for the Fees for using Rent.com. You may provide an alternative credit card at any time by going to your Billing Information page. You must be an authorized user of such credit cards, and always keep a valid credit card on file with Rent.com. You hereby authorize Rent.com to charge your credit card for Fees and other amounts you owe Rent.com. You understand that the amount charged will vary depending on the number of Properties you are advertising on the Website.
Renters. There is no charge for a Renter to search for properties on Rent.com; however, Renters must create a registration account. There is no charge for such registration. The $100 Reward Card is not available for Properties registered under the Pay-Per-Listing Program. See Rent.com's Reward Card Policy.
General. Rent.com reserves the right to change these Fees at any time effective when posted on the Website. Rent.com may choose to temporarily change this Fees and Credits Policy and the Fees for services provided for promotional events, and such changes are effective when Rent.com posts the temporary promotional event on the site. Rent.com maintains sole discretionary right to change some or all of its services at any time. In the event that Rent.com introduces a new service, the fees for that service are effective at the launch of the service. Unless otherwise stated, all Fees are quoted in U.S. dollars. Users are responsible for paying all Fees associated with using the Rent.com service and with using Rent.com's Website, and for all applicable taxes.
Last updated: October 12, 2010