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Terms of Use

  1. Agreement Between You and Rent.com.

    Thank you for using our services available at www.Rent.com (the "Website") or in downloadable mobile applications. The following terms and conditions (the "Terms of Use") apply to your use of Rent.com. By using Rent.com, you explicitly accept these Terms of Use. We strongly recommend that, as you read these Terms of Use, you also access and read the information contained in the other pages and websites referred to in this document, as they may contain further terms and conditions that apply to you. Underlined words and phrases are links to these pages and websites. In some cases, we and a user may enter into a separate written agreement or contract providing other terms and conditions of our agreement and incorporating these Terms of Use by reference. For example, our Advertising Agreement for properties listing on the Website incorporates these Terms of Use by reference. The term "Agreement" shall mean the agreement formed between you and us pursuant to these Terms of Use, the Privacy Policy, the Fees and Credits Policy, the Equal Housing Opportunity Policy, the Advertising Policy and any other terms and conditions posted on Rent.com, and any other written agreement between you and us, as the same may be modified from time to time, all of which are incorporated herein by reference.
  2. Website Information and Remedies.

    Rent.com is a technology platform owned and operated by Viva Group, LLC, a subsidiary of RentPath, Inc. The rental advertisements and related services posted on Rent.com are procured and provided by Viva Group, LLC and/or its subsidiaries and affiliates as listed here. In some cases, Viva Group, LLC provides certain technical support, marketing support, and customer support services to its subsidiaries and affiliates. All references to "Rent.com" include Viva Group, LLC and its subsidiaries and affiliates. In the case of any violation of our Agreement, Viva Group, LLC and its affiliates (collectively, "Rent.com" or "we," "our" or "us"), reserve the right to seek all remedies available by law and in equity for such violations, including termination of your use of Rent.com. For purposes of our Agreement, the term "Website" may, at our option, include any current or future domestic co-branded websites, affiliated websites, private-label websites, and/or international websites in which Rent.com currently participates or may participate in the future with regard to advertising services.
  3. Fees and Services.

    As outlined in our Fees and Credits Policy, prospective and actual renters ("Renters") may search Rent.com for available rental units ("Properties") at no charge. Depending on the chosen advertising program, there may be no charge to lessors/property managers ("Lessors") to insert their Property advertisements on Rent.com. Lessors should review our Fees and Credits Policy to see when and under what conditions a charge is imposed. If you are a Lessor, by submitting your Property's information, you consent to the placement of information about the Property on Rent.com, subject to our Privacy Policy and our Agreement. For certain Properties comprising twenty (20) or more units, when the Renter uses Rent.com to find such Property and report a lease, Rent.com may issue to the Renter a $100 Reward Card or other valuable consideration. For those Properties, Renters agree to "report your lease" to Rent.com. Click here for more information. Rent.com reserves the right to reject, suspend, and/or terminate, any Property advertisement submitted by Lessor at any time and for any reason, including but not limited to, (a) a determination that the Property advertisement violates this Agreement or any of our policies; and (b) the Lessor's failure to pay amounts owing to Rent.com.
  4. Content Requirements.

    To assure the value of Rent.com services, you agree that all of the information you have provided to Rent.com, whether online or otherwise, is accurate and complete. Lessors shall be solely liable for assuring that such advertisements are accurate, and comply with all applicable laws and our Advertising Policy. In addition, Lessors shall not:
    • ask a Renter to wire funds, including by Western Union or MoneyGram. Please see our Security Center for more information;
    • require a Renter to pay a nonrefundable lease application fee unless the Lessor has an actual or imminent vacancy.
    • advertise on Rent.com any Property for which the lease term will be less than 31 days.
  5. Your License to Us.

    When you give us or otherwise authorize us to use content, you grant us a limited, non-exclusive, royalty-free, sublicensable right and license to copy, use, distribute, reproduce, modify, display, perform, create derivative works from, store and otherwise use the content, in any media known now or in the future, and you represent that you have sufficient rights in the content to make this grant.

    Rent.com does not tolerate discriminatory advertisements. If we become aware of any potentially discriminatory content, the content will be removed immediately.
  6. Our License to You.

    Subject to the restrictions in the following sentence, Rent.com hereby authorizes you to view, copy, download and print the information and data ("Materials") available on Rent.com, provided that: (1) if you are a Renter, the Materials are used solely for personal, noncommercial purposes and if you are a Lessor, the Materials are used only for the purposes of using the services expressly offered by Rent.com; (2) the Materials are not modified, republished, or redistributed; and (3) all copyright, trademark, service mark and other proprietary notices are reproduced as they appear in any such Materials. Any Materials that are produced or supplied by us in connection with your listing (including, without limitation, any ratings, reviews, regular or high definition photographs, regular, high definition or panoramic videos, and enhanced floorplan products purchased or provided by us) shall be owned by and remain our sole property and may not be copied or used by you for any purpose other than pursuant to your Advertising Agreement without our prior written consent. Without limiting the generality of the foregoing, as a Renter, you are only permitted to use Rent.com to search for residential rentals, communicate with Lessors, and consider other move-related services; and as a Lessor, you are only permitted to use Rent.com to advertise your Properties and communicate with Renters. Except as expressly provided above, nothing contained herein shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any patent, trademark or copyright of Rent.com.
  7. Use of Third-Party Call Servicer.

    Rent.com has entered into an agreement with a third-party provider (the “Call Servicer”) allowing Lessors listed with Rent.com to be assigned a local phone number as part of their listing and to use call measurement and monitoring services, solely for purposes of quality assurance and customer service, via the Call Servicer’s telecommunications network. If you are a Lessor, as consideration for these services, you will limit access to call recordings or records to those persons who are authorized to be on the receiving end of the recorded telephone calls (the "Call Receivers") and others requiring access as part of their job. In addition, you are solely responsible for ensuring that all Call Receivers have been notified, have consented and have given permission to have their voice, identity and call content recorded, monitored, stored and divulged. You also represent and warrant that you shall use these services in compliance with federal, state and local laws, and shall defend, indemnify and hold harmless Rent.com and the Call Servicer from any and all third party claims, liabilities and/or damages that arise from or relate to your misuse of such services.

    If you are a Renter, by using Rent.com to access listings and by contacting properties via the telephone numbers listed on Rent.com, you consent and give permission to have your voice, identity and call content recorded, monitored, stored and divulged for the purposes described above.
  8. No Unauthorized Duplication.

    Except as otherwise stated herein, none of the content on the Website or our mobile application may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior written consent of Rent.com.
  9. Trademarks.

    The term "Rent.com" and any other trademarks, trade names, logos and service marks, including Rent.com, Viva Group and RentPath (collectively, the "Marks") displayed on Rent.com are the property of Rent.com, RentPath or other third parties. You are not permitted to copy or otherwise use these Marks without the prior written consent of Rent.com or such other owner.
  10. Access and Interference.

    Rent.com may contain robot exclusion headers. Much of the information on Rent.com is proprietary or is licensed to Rent.com by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior written consent. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, use, reproduce, modify, create derivative works from, distribute or display any content provided by Rent.com without the prior written consent of Rent.com and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of Rent.com or any activities conducted on Rent.com; or (iv) bypass our robot exclusion headers or other measures we may use to prevent or restrict access to Rent.com.
  11. No Unlawful or Prohibited Use.

    As a condition of your use of Rent.com, you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities, including the federal Fair Housing Act and any state and local fair housing laws. In addition, you warrant that you will not use Rent.com in any way prohibited by these terms, conditions and notices. In addition, you will not:
    • use Rent.com if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from Rent.com;
    • use Rent.com to advertise the Property owned by another person unless you are the duly authorized property manager, representative, or agent of the Property owner, and can bind such Property owner, and your representation of such person complies with all applicable laws;
    • circumvent or manipulate our fee structure, the billing process, or fees owed to Rent.com;
    • distribute or post spam, chain letters, or pyramid schemes;
    • distribute viruses or any other technologies that may harm Rent.com or the interests or property of Rent.com users;
    • copy, modify, republish or distribute content from the Website or our mobile applications or Rent.com's copyrights and trademarks;
    • impersonate another person or otherwise misrepresent your affiliation with another person or entity, conduct fraud, hide or attempt to hide your identity;
    • provide inaccurate contact information or other information relative to your move or property;
    • harvest or otherwise collect information about users, including email addresses, without their consent;
    • offer Rent.com renters concessions less favorable than those offered to non-Rent.com renters;
    • transmit to Rent.com or any user any information or materials of any kind which (i) violate, plagiarize or infringe on the intellectual property or contractual rights of any third party; or (ii) are libelous, defamatory, obscene, pornographic, abusive, harassing, threatening, tortious, invasive of another's privacy, hateful, or otherwise objectionable; or (iii) contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  12. Reporting Intellectual Property Infringement.

    Rent.com respects the intellectual property of others. If you believe that your rights have been infringed by content appearing on our Website, please email us at rentinfringement@rent.com to notify our designated agent. Please include the words "Notice of Infringement" in the subject line of the email. We reserve the right to remove content for any reason.
  13. Links to Third-Party Websites.

    Rent.com may contain links to websites operated by parties other than Rent.com. Such hyperlinks are provided for reference only. Rent.com does not control such websites and is not responsible for their content. Rent.com's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. If you decide to access any of the third party sites linked to this website, you do so entirely at your own risk.
  14. General Disclaimer.

    Although Rent.com has attempted to provide accurate information on the Website and our mobile applications, Rent.com assumes no responsibility for the accuracy of the information. All information provided on Rent.com is provided "as is" with all faults without warranty of any kind, either express or implied. Rent.com hereby disclaims all warranties, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose, title and noninfringement or arising from a course of dealing, usage or trade practice, except to the extent such disclaimers are held to be legally invalid.
  15. Limitation on Liability.

    Neither Rent.com, its parent, affiliates, or subsidiaries, or any of their respective directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use the Website or any Rent.com advertisement, or damages from the use of or reliance on the information present on Rent.com, even if Rent.com has been advised of the possibility of such damages.
  16. Modification of the Website.

    Rent.com (and/or its suppliers) reserves the right in its sole discretion to improve, modify or remove any information or content appearing on the Website or mobile applications. Rent.com may discontinue or revise any or all aspects of the Website or mobile applications in its sole discretion and without prior notice. Without limiting the foregoing, Rent.com reserves the right to change the terms, conditions, and notices under which this Website or mobile applications are offered at any time. Unless otherwise provided in our Agreement, all amended terms automatically take effect upon acceptance for new users, or 30 days after they are posted on Rent.com for all other users. It is your responsibility to check terms and conditions of this Agreement at the time of each use.
  17. Privacy.

    We view the protection of users' privacy as a very important principle and will only use your information as described in the Privacy Policy. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent, and we use your information only as described in the Privacy Policy. We store and process your information on computers located in the United States that are protected by physical as well as technological security devices. You can access and modify the information you provide us and opt-out of certain communications by signing-in to your account and going to http://www.rent.com/account/preferences. We use third parties to verify and certify our privacy principles. If you object to your information being transferred or used in this way, please do not use our services.
  18. Release.

    Because Rent.com is an advertising venue, in the event that you have a dispute with one or more users, you release Rent.com, its parent and affiliates (and its respective officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way connected with, such disputes. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
  19. Nature of Rent.com Services.

    Rent.com operates a platform for Lessors desiring to advertise residential rental properties with available units, and the advertisements on Rent.com are based on information provided by the Lessors. Accordingly, Rent.com is not responsible in any way for the content in any such advertisements, nor is Rent.com responsible for any actual lease transaction between a potential Renter and a Lessor. Users should visit our Security Center for renting tips. Rent.com is licensed as a real estate broker in certain U.S. states; however, Rent.com does not render legal, brokerage, or other professional advice or services to either its Renter or Lessor customers.
  20. Services Not Provided.

    Without limiting the generality of the foregoing, you acknowledge and agree as follows:
    1. Rent.com does not participate in any actual lease transactions, including, without limitation, negotiations, discussions, or proposals, and you expressly waive any requirement that purports to impose on Rent.com an obligation to perform any services other than those expressly undertaken by Rent.com;
    2. While Rent.com has broker licenses in certain states, Rent.com does not render legal, brokerage, or other professional advice or services; in the event you desire or need such services, Rent.com strongly advises you to secure the same;
    3. Rent.com is not undertaking any, and has no, duties to either Renters or Lessors, including, without limitation, the obligation to inspect rental properties, to verify the veracity of information contained in an advertisement, or to interview or otherwise screen Renters;
    4. Rent.com is not responsible for the content of, nor does it endorse, the third-party websites to which you may link using this Website;
    5. Rent.com does not guarantee the accuracy of any information available on Rent.com, and is not responsible for any errors, omissions, or misrepresentations, whether made by Lessors, Renters or otherwise and all information obtained on this Website must be verified independently;
    6. Rent.com may make changes to its products and/or services and this Website or mobile applications at any time and without notifying you or receiving your consent; and
    7. While Rent.com complies with applicable state and federal laws, including federal civil rights laws, Rent.com cannot guarantee that its users so comply. Accordingly, Rent.com assumes no liability for Renters' and/or Lessors' failures to comply with such laws.
  21. Indemnity.

    You will indemnify and hold us (and our officers, directors, agents, affiliates, subsidiaries, joint ventures and employees), harmless from any cost, liability, charge, penalties, claim or demand, including reasonable attorneys' fees, court costs, and other costs of collection, made by any third party due to or arising out of any advertisement you place with us, your breach of this Agreement, or your violation of any law or the rights of a third party; or incurred by us as a result of your default under this Agreement.
  22. Default and Remedies.

    Without limiting any other provision in this Agreement, in the event you default under this Agreement, including without limitation, by failing to pay us the specified advertising fees when due (if you are a Lessor), we will have the right to exercise any or all of the following remedies: (1) we can suspend any or all of your advertisements from Rent.com - (2) we can terminate this Agreement; (3) we can ban your future use of Rent.com; (4) we can impose interest on your past due amounts equal to the lesser of 1.5% per month or the maximum rate allowed by law; (5) we can impose an administrative service fee equal to five percent (5%) of all amounts past due; (6) we can reserve the right to condition your continued use of Rent.com on requirements such as a fee increase, submission of a security deposit; and/or fee prepayment; and (7) we can exercise any and all rights and remedies available to us at law and in equity.
  23. Resolution of Disputes.

    If a dispute arises between you and Rent.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and Rent.com agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services (a "Claim") in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution by calling 866.441.RENT (7368), Monday-Friday, 9 a.m. to 6 p.m ET. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
    • Law and Forum for Disputes. This Agreement shall be governed in all respects by the laws of the State of Delaware, without regard to conflict of law provisions. You agree that any Claim or dispute you may have against Rent.com must be resolved by a court located in Atlanta, Georgia, except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction of the courts located within Atlanta, Georgia, for the purpose of litigating all such Claims or disputes.
    • Arbitration Option. For any Claim (excluding Claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000, the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. In the event a party elects arbitration, he/she shall initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
    • Improperly Filed Claims. All Claims you bring against us must be resolved in accordance with this Resolution of Disputes Section. All Claims filed or brought contrary to the Resolution of Disputes Section shall be considered improperly filed. Should you file a Claim contrary to the Resolution of Disputes Section, Rent.com may recover attorneys' fees and costs up to $1,000, provided that Rent.com has notified you in writing of the improperly filed Claim, and you have failed to promptly withdraw the Claim.
  24. Notices.

    Except as explicitly stated otherwise, notices should be sent to us at the address on your Advertising Agreement and notices to you will be sent to the email address you provide to Rent.com during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, if you are a Lessor, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing.
  25. General.

    By using this Website and agreeing to the Terms of Use, you are also agreeing to abide by our Privacy Policy, Fees and Credits Policy, and all other agreements and policies posted on Rent.com. Rent.com reserves the right to refuse service to anyone and to terminate a user's account at any time. In our sole discretion, we may assign the Agreement. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Rent.com may rely on your electronic signature to create a binding valid agreement. From time to time Rent.com may send facsimiles or emails regarding its products and services, or may call customers regarding Rent.com's products and services, and you hereby expressly consent to receiving such emails, facsimiles and telephone calls. See Privacy Policy for more information. The following Sections and policies survive any termination of the Agreement: Fees and Services and Fees and Credits Policy (with regard to any fees you owe us), Release, Our License to You, Your License to Us, Third-Party Services, Limitation on Liability, Indemnity and Resolution of Disputes, Default and Remedies. You may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at 800.952.5210.

Last updated: March 13, 2014.

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