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Frequently asked questions about the Rent.com $100 Visa® Reward Card

Here are some answers to frequently asked questions about the Rent.com $100 Visa® Reward Card.

This information is displayed by Rent.com as a courtesy to the card issuer, The Bancorp Bank. The cardholder agreement is between you and The Bancorp Bank. If you have any questions about the card once you receive it, please direct them to The Bancorp Bank at the contact information listed below.

General Reward Card Questions

What is the Reward Card?

The Reward Card is a $100 Visa® debit card. Purchases on the card are deducted from the card's available balance. You can use the Reward Card anywhere that accepts Visa® debit cards. There is no need to apply for this card as you would a credit card.

Why do some properties feature the Reward Card while others don't?

Some properties featured on our site pay us a fee only when their Rent.com advertisement results in a lease. When a renter reports their lease at one of those properties to us, we know to contact that property to collect our advertising fee. So for those properties, we reward renters for telling us about their lease by offering a Reward Card!

How is the Reward Card different from a credit card?

A credit card provides you with a line of credit, which you have to pay back. With the Reward Card, there is no line of credit and no bill to pay. You simply use the Reward Card to make purchases until you reach the $100 limit or your card expires (whichever comes first).

Are there any fees that may reduce the balance of my Reward Card?

Your Reward Card comes in the form of a $100 Visa® debit card. For a complete list of fees, refer to the fee schedule in the Cardholder Agreement. For more information, read Using Your Card.

Why does my Reward Card say "debit" on it?

Regulations require us to print the word "debit" on the front of your Reward Card. However, in order to complete successful transactions, you must select the payment option of "credit" (not "debit") at the point of purchase.

Does my Reward Card ever expire?

Yes. You can find the expiration date on the front of your Reward Card.

Getting the Card

How do I submit my claim for the Reward Card?

Claiming your $100 only takes a few seconds. You can get started by visiting the $100 Reward tab or contact us.

What do I have to do to get the Reward Card?

Start by using Rent.com to find your new home! If you find a property that features the Reward Card, tell the leasing office that you found the property on "Rent.com" when you visit. Be sure to write down "Rent.com" as your referral source on the visitor's information card and/or rental application. After you sign your lease, report your lease on the Rent.com website. Please note that you will only receive a Reward Card after we have received confirmation from the property manager regarding your lease report.

You must submit your lease report form within 120 days after moving to the property. However, if the property has been terminated from Rent.com, you must submit your lease report form within 30 days after the property's termination. You can also submit your lease report form prior to moving in.

For more details, please read the complete Reward Card Policy.

When can I expect to receive the Reward Card?

Confirming your lease and processing the Reward Card usually takes 8-10 weeks from your move-in date or the day you report your lease, whichever is later. There are a couple steps we have to take in order to confirm your lease report. As a part of our Reward Card Policy, you must sign a new lease, move into the rental property, and reside there for more than 30 days. Once you report your lease to us, we contact the property manager (on your move-in date or the day you report your lease to us, whichever is later) to confirm that Rent.com was your referral source. Then 31 days later, we confirm that you have moved in and still reside at your new home.

Once we receive ALL the necessary paperwork from your property manager confirming your lease report, we issue your Reward Card.

How do I change or confirm the mailing address of my Reward Card?

Visit your Account Profile page to change your Reward Card address or you may call us at 1.866.432.RENT (7368).

I got an email saying that my Reward Card has been sent but it has not arrived.

From the time of receiving the email, please allow 7-10 business days to receive the card. If it has been more than 14 business days since the date that you received the email from us, please contact us. Rent.com will reissue a second card if the first is lost in the mail or returned to us.

Activating the Reward Card

What is my activation code?

Following our confirmation of your lease report, we will send the activation code to you via email. You'll need your activation code to activate your Reward Card, inquire about your card balance and previous transactions, request a replacement card, etc. If you've forgotten your activation code, you can have it emailed to you or view it on your Reward Status page.

How do I activate my Reward Card?

Your Reward Card must be activated before use. To activate your Reward Card, please call 1.866.255.9754. When prompted, enter your Reward Card number and your 4-digit activation code. You should have received an email from Rent.com indicating your activation code. If you would like your code resent, please click here to have it emailed to you.

Using the Reward Card

Where can I use my Reward Card?

You can use your Reward Card to purchase goods and services at any merchant that accepts Visa debit cards.

Do I have to spend the $100 all in one place?

No. You can use the Reward Card as many times as you wish until you reach the $100 limit or your card expires (whichever comes first). For instance, if you use the card to make a $25 purchase, your Reward Card will still have an available balance of $75.

Can I use my Reward Card at an ATM?

No, you cannot use this card to withdraw cash from an ATM.

Can I use my Reward Card to buy gas?

Yes. However, you will have to go inside to the register to pay with your Reward Card. Unfortunately, the Reward Card cannot be used to "pay at the pump."

Can I use my Reward Card at a restaurant?

Yes. However, you should be aware that it is common practice for the credit processors at restaurants to temporarily authorize an amount on your card that totals up to 20% more than the bill you receive (in order to reserve an amount that includes an anticipated gratuity) until your final signed receipt can be processed. For example, you may have a restaurant bill for $25. When they swipe your card, $30 will be temporarily authorized until your signed receipt for $28.75 is processed. It can take up to a week for the temporary authorization to be adjusted to reflect your final receipt. Please be sure to account for this practice before using your Reward Card at a restaurant.

Can I use my Reward Card when shopping online?

Yes. When you "check out" at an online merchant, select "Visa" as your credit card type and then provide your Reward Card number and the expiration date. If the merchant asks for your billing address, enter the address where your card was originally sent (however, if you have contacted customer service to change your address, use your updated address). If the merchant asks for a 3-digit security code, you can find it on the back of your card—it is the last three digits printed in the signature panel.

How do I use my Reward Card at "self-swipe" merchant locations?

At certain merchant locations (such as grocery stores), the merchant may require that you swipe your Reward Card yourself. At these locations, make sure you choose "credit" as the payment option. Though your Reward Card says "debit" on it, you must choose the "credit" option for your transaction to be accepted.

Can I reload the Reward Card with money?

No, these cards cannot be reloaded with money.

What if the amount of my purchase is more than my available balance?

In some cases, your transaction will be declined. Some large retailers support split tender at the point of sale, which will deduct the amount left on the card and allow you to use another form of payment to pay for the balance. You can always check your available balance online or by phone. This information is displayed on the back of your Reward Card.

What is the balance of my Reward Card?

There is information on the back of your card to retrieve the balance of your Reward Card at any time. You may also visit Reward Card Balance link to view your balance.

I lost my card. Can I get a replacement?

If you lost your card you may receive a replacement. If you did not activate your card before losing it, please contact us directly. If you activated your card, please contact the number on back of the card to have another card reissued. Please be advised that fees will apply to lost cards that have been activated.

This card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A.

The Bancorp Bank; Member FDIC.

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