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Escape to your own private getaway at The Park at Portofino located near Tampa, FL. Enjoy a quiet night in by your own private fireplace or relax by one of our two resort-style pools and spas. Soak in the breathtaking lake views and lush landscaping from your private balcony or patio. Play a game of tennis or take advantage of our state-of-the-art fitness center and never miss a beat. You will find everything you need and more to live the lifestyle you deserve at The Park at Portofino!
Our lease terms are: 7-12 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details)
Pet Policy: Maximum 2 pets per apartment. $10.00 pet rent. Restrictions: Non-aggressive breeds only, 60 lb weight limit.
Dogs Allowed. Cats Allowed. Breed Restriction. Call for service animal policy.
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When we moved into this apartment in November 2015, we filled out our move in checklist with several things th Read Moreat needed to be fixed. We still live here (February 2017) and most of these things were not fixed until this past month. We have called and left messages and stopped by the office to ask for air filters (which were out of stock and never received them), and to submit work requests for other issues. Our AC went unfixed and leaking for a month.
March 02, 2017
Thank you for sharing your thoughts regarding our community. Communication is something we strive to perfect and we apologize if you feel as though this was not the case. We take maintenance requests very seriously and appreciate your patience. In order to better your stay, we encourage you to come by the office so we can speak face-to-face. Thank you!
From move in, I have had issues with the so called renovations. It took 4 calls, almost 3 months before it was Read More supposedly fixed it. It came down 2 weeks later but they did respond within a week. There are more things that need be done; a new toilet, and a new counter. I basically see things that could have been done better for calling it a renovation. The saving grace is that it is safe, clean, friendly and in a great location.
February 26, 2017
We are disappointed to see we have not met your expectations so far. Our maintenance team always aims to complete requests in a timely manner and we apologize if you felt as though this wasnt your experience. We are confident that your stay will improve and urge you to come by our office if you ever have any questions or concerns. Thanks!
Although the grounds are beautiful and well taken care of I've had problems with Park At Portofino. The water Read Morewas cut off for a weekend in my building without notice! Imagine waking up and you can't flush the toilet, take a shower, or wash your clothes! I've also had problems with plumbing. My toilet overflowed on a weekend and the maintenance man had to come 3 times before I stooped having this problem. Lastly the girls in the leasing office have nasty snooty attitudes! That's why I'm leaving!!
February 08, 2017
We are sad to see your stay has not lived up to your standards. We aim to have all of our homes in pristine condition and apologize for the maintenance issues you may have faced. Additionally, we pride ourselves on providing great customer service and are truly sorry if you felt as though this wasnt apparent in your interactions. If youd like to discuss how to improve your stay, we urge you to reach out to our office.
We're terribly sorry to see you go, but thank you for your feedback. We strive to provide friendly and attention service, but we apologize if we did not live up to your expectations or if there was any miscommunication during our interactions. We wish you the best on your new home and we will keep your words in mind as we move forward.
I've had ongoing issues with Bugs in the Apartment. I request spraying from the pest control service as often Read Moreas I can but its a constant problem. The gym doesn't have any free weights under 20 pounds. I wish the online payment service would let you pay a little each week instead of a one time lump payment. Other than that I love my apartment.
January 14, 2017
Thank you for sharing your feedback about The Park at Portofino! We're happy to hear that you're enjoying your apartment so far. We take issues regarding pests very seriously - if residents continue to have issues, we encourage them to stop by the office to speak with us about solutions. If you have any other suggestions or concerns, you can always give us a call.
Not that you guys care but this place is disgusting. Roaches everywhere and pest control doesn't work, sinks b Read Morelocked up and vents create this black moldy dust when you turn on A/C or heat.
January 11, 2017
We are sad to see your low rating of our community. We aim to foster a comfortable living experience, and we sincerely apologize if this was not reflected in your stay. We take pest and recurring maintenance issues extremely seriously, and we strongly encourage you to come by our office so we can resolve your issues face-to-face. We look forward to speaking with you!
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