Prices, specials, features and availability subject to change.
Lease terms are variable. Please inquire with property staff.
Pet Policy: Breed Restrictions. 2 allowed, One time Fee $200.00, Rent $20.00.
Dogs Allowed. Cats Allowed. Pets Accepted. Call for service animal policy.
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Management company is not good. Don't call you back when they say they will. Maintenance is the same way. Woul Read Mored not live here again.
January 24, 2014
The input of our residents helps mold the future of the Castle Pointe community. Please accept my apology on behalf of the entire Castle Pointe staff. I would never want a resident to feel that their requests and expectations have not been met/exceeded in a timely manner. I would be happy to personally meet with you and resolve these issues. Please contact me at 517-351-1278 or email@example.com. I look forward to meeting with you.
The Staff is insanely rude when you have simple question about why you are being charged a certain amount.
Read More>Maintenance request are performed half way and multiple request have to be entered to fix one thing.
Maintenance come in announced even though you requested to be present at the time of entrance.
They ended up charging us incorrectly at the end of the lease and we had to point it out to them and it took them 2 months to get our money back.
January 17, 2014
Our staff takes great pride in providing excellent customer service to all our residents and are very concerned that you feel you did not receive this from us. I would be happy to speak with you and provide clarity regarding Castle Pointe policies. You are welcome to contact me at 517-351-1278 or Castlepointe@thesterlinggrp.com. Thank you for calling Castle Pointe "home"!
Castle Pointe was a decent place to live however there were always issues with bugs and leaks. I hope they soo Read Moren upgrade some of the apartments with better facilities because the staff has always been so nice.
January 14, 2014
Thank you! The Castle Pointe staff takes great pride in providing excellent customer service and treating all our residents with kindness and respect. I am thrilled that you have been pleased with how the staff has treated you. If you have any issues with bugs, please contact the leasing office. A pest control technician will visit your home and address any problems you may have. Thank you for calling Castle Pointe "Home".
Castle Pointe Apartments have very poor communication with its residents. There have been times when I have f Read Moreelt scared and misinformed about incidents in the complex. Units are older and the large glass doors are not insulated well causing the living room to be at a different temperature than the bedroom and high utility bills.
One positive is that the maintenance staff is very friendly and quick to fix any problems you may have.
January 14, 2014
Thank you for your feedback. I would be happy to provide you with all available information on any happenings within the community. Don't hesitate to contact the office if you have any questions or concerns. Unfortunately, utility bills were higher across the entire Midwest this past winter. Many residents of Michigan choose to install plastic window insulation kits to combat winter temperatures. Hopefully next winter won't be quite as frigid.
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