Moving companies provide a variety of services for a range of fees. It is a good idea to talk with different movers to compare their services. To find out who the best movers are in your area, begin by asking friends about their experiences with the movers they have used. You can also check with the Better Business Bureau or other consumer organizations in your local area.
When selecting a mover - especially an interstate mover (for moves between two or more states) -- we encourage consumers to choose a moving company that is a member of AMSA. Members of AMSA are required to follow all federal consumer protection regulations, participate in the loss and damage Arbitration Program sponsored by our organization.
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Once you have compiled a list of movers, inform them of the destination and timing of your move. Ask them about the types of services they offer. Also ask them to explain their estimates in detail and to give you a copy. Then carefully compare to see which mover best suits your needs and budget.
If you are moving interstate, you should read and understand all of the information you will receive. In addition to brochures explaining their various services, moving companies should give you a copy of a consumer booklet entitled Your Rights and Responsibilities When You Move and information regarding the mover's participation in a Dispute Settlement Program. Distribution of the consumer booklet and the requirement that movers offer shippers neutral arbitration as a means of settling disputes that may arise concerning loss or damage on household goods shipments are requirements of the Federal Motor Carrier Safety Administration (FMCSA).
It is important to try to make arrangements for your move well in advance, at least four to six weeks before the moving date.
When you choose your mover, be sure you understand:
- The rates and charges that will apply.
- The mover's liability for your belongings.
- How pickup and delivery will work.
- What claims protection you have.
There are several questions you need to ask when selecting a moving company. The challenge, if you so choose to accept it; are to find the right company to trust with moving your valuables. Here are some good questions that will help you learn more about the companies you're considering.
- How long has the company been in business?
- How long has the salesperson or estimator you're speaking with been in the industry?
- Is your agent certified?
- Have any complaints been filed against the company? If so, what were they and what measures have they taken to rectify the situation? Check with the Better Business Bureau.
- Does their van line have a formal quality ratings program? If so, what are these scores and can you see them?
- Is there a third party service provider that will be involved in moving specialty items like a pool table, piano or grandfather clock? If so, who are they?
First impressions really do count. Judge your estimator on their professionalism, attention to detail and responsiveness to your inquiries. Also make sure they give a thorough explanation of their pricing and process. For example, if the estimate is binding or non-binding. These things can tell you a lot about the company philosophy and how comfortable you'll be in working with them.
This information is provided by Moving.com.
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