Mission Hickory Highlands Certified Resident Ratings & Reviews℠

(13)
100 Hickory Highlands, Nashville TN 37013

Overall Rating

3.1 out of 5 stars

(13)
  • 5 stars3
  • 4 stars1
  • 3 stars5
  • 2 stars2
  • 1 star2
  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities
7 Reviews
  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

My bushes were not trimmed on regular basis and had lots of spiders. I don't like spiders. Balcony door was ja Read Moremmed shut which causes me to not enjoy the gardening I had in mind to do upon signing the lease and reduced the amount of square footage available to and I was still paying the same amount.

November 18, 2014

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We'd be happy to discuss your requests with you in more detail. Please contact us at your earliest convenience to let us know when would be a good time for you to meet.

  • Location
  • Value
  • Maintenance
  • Office Staff
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

While the rent is cheap I will not be staying after my lease expires. I was promised a mid level 1bd room so l Read Moreike 673sqft. I was given the smallest apartment and a uh sorry no effort to fix unless I would pay $500 to transfer units. I've had ongoing maintenance issues since I've moved in. The back door doesn't fit the doorframe so there is about an inch opening near the threshold and when warmer bugs(centipedes, spiders,etc) we're getting in and once gets warmer will have same issue

January 24, 2014

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We're sorry to hear about the issues you've had and would love to be able to discuss and find a solution. Please contact us at your earliest convenience so we can schedule a time to meet.

  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

Too many changes in management. I lived there for more than 2 years and things were constantly being changed. Read MoreRent increase with a new lease was ridiculous. I can understand a slight increase,not enough changes were being made to warrent the rent increase. Too many issues with getting items fixed. I had a couple things and they were quick to take care of the problem, but it was never fixed properly. Even though residents to told kids were to be supervised there were always kids running around.

January 11, 2014

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We price our apartments competitively in the marketplace to bring you the best deal possible based on the apartment size and features. We are under new ownership and lots of exciting upgrades are coming to the community. We'd be happy to discuss your concerns with you,please contact the office at your earliest convenience.

  • Location
  • Value
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  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

Slow to make repairs.


December 28, 2013

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We always try to have requests completed as soon as possible, however sometimes parts are needed that have to be ordered which can delay the completion time. Please feel free to contact the office with any further questions.

  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

The apartment complex was great when I first moved in, however I felt that it went downhill very quickly after Read More. Simple things they could have done like not allowing people to perform car maintenance work in a parking space to storing cars that clearly weren't going anywhere for a period of time (crashed windows, flat tires, etc.) would have made the complex appear nicer.

The policy on how the monthly water bill was determined was also not discussed at move-in.


December 24, 2013

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We apologize for any confusion on how the water bill works. We will pass along your suggestions. Please feel free to contact the office with any further questions.

  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

This complex is not well lit and the back apartments have a dangerous outside hallway that you have to walk th Read Morerough to get to your apartment. I did not feel safe living here and broke my lease to move out after only a few months after our neighbor was robbed at gunpoint. Management and staff are not very helpful and often rude. The facilities are not well kept, the gym is very small and again feels unsafe. The pool is also poorly maintained.


December 13, 2013

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We're sorry to hear you have some concerns, we would be more than happy to meet with you to discuss further. Please contact the office at your earliest convenience and we will set something up. We are under new ownership and have some exciting changes coming to the community soon!

  • Location
  • Value
  • Maintenance
  • Office Staff
  • Landscaping
  • Building Exterior
  • Move-in Condition
  • Parking
  • Rec Facilities

Certified Resident

Once the complex changed management service suffered. Employees were different every time I went to the office Read More so they either had high turnaround or moved staff around from location to location. Either way, it was difficult to get to know anyone so you're always treated like a stranger. Overall not a terrible place to live but no longer suited my needs.

December 12, 2013

Was this helpful?Yes

Manager Response

Thank you for your feedback, it's what helps us create a better place to call home. We did have some growth within our company which accounted for some new faces in the office. We do our best to staff our offices with the best employees possible and are always available to meet with our residents. Please let us know if there's anything we can ever help with.