Grande Pointe Apartment Homes

Horribly maintained property. What they present and what you get are different. The units are trash! Nasty rotten cabinets, water damaged ceilings and walls, rotten floors and bugs. They do not seem to fix any issues like they tell you. They have put lipstick on a pig and try to advertise as stainless steel appliance, granite, hardwood floor. This is really so misleading. The floors are cheap laminate that is already tearing up. The countertops are out old rotten cabinets. They do not all have stainless steel appliances .. what if they did. The structure is rotten and falling down. The apartments are like government housing. The management is a joke, their Incompetent with a run down property. This is Grande Pounte in real life, not what you see on their website or the photos they post. Im shocked they havent been shut down ! And I dont think its legal to have grills on the deck. I think thats against fire code and they ask you to put the trash at the door. Thats just asking for more bugs.

Potential renter. This complex returned my message faster than any other complex. Some other places have yet to return my call

I cannot say enough good things about this apartment complex. First of all, its not cookie cutter so if you like the unique, check it out. Second, it's quiet, really really peaceful type quiet, with nature giving you a good feeling every day. You are located on a lake in the heart of Lake Forest neighborhood. Sure, the apartments don't have granite countertops, but really who needs that. They are clean and well maintained and since they are older buildings the insulation is better. Thus, your monthly electric bills are reasonable. You are surrounded by trees and that helps with keeping the area cooler too. The staff is on top of everything. There is a number you can text for help and an emergency line. The one problem we did have was with the heating. It had problems right on a holiday weekend. The Maintenace guy was so resourceful. He knew he couldn't get the part for three days, so he took it out of an empty apartment and got us up and running immediately. The office staff is always having holiday events and they are always on top of anything that you need. If you need to live in this area, I highly recommend checking out Ggrande Pointe Apartments!

Friendly staff and prompt maintenance

genuine, understanding and down to earth management. great atmosphere here little to no drama at all check it out. love the management ❤️

I really like it here, .management is quick to react if major problems arise. I haven't been here long but the people ( neighbors are friendly), just wish there was a bit bigger doggy park. The apartment itself is perfect size, and I can see they try to keep it as best they can for the age of the place.

Wonderful place! Office staff is great and very helpful! Reasonable rates and maintenance guys are super great also! Great complex all around!

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TLDR: don't live here if you like AC and working appliances, or if you hate mold and roaches. Save yourself some comfort and sanity and don't move here. This place doesn't care about their tenants and wont fix anything. Our AC went out around April and we notified them immediately.They came out to "fix" it multiple times but ultimately told us we would need a new inside unit, then they just stopped trying. We reached out almost weekly and temps in the apartment were regularly 90°+ during the day and 80°+ at night. It was unliveable. Their solution was to give us $100 off our rent just one time, which definitely didn't help the fact that we were paying for an apartment that we couldn't use. Our power bill was regularly $300+/month and we had to pay out of pocket for a window unit that only barely kept one bedroom cool. We have spoken to many other tenants and we are not the only ones with AC issues. These units are also FULL of roaches. They crawled all over our clean kitchen every night and got into food and on dishes. They were all in the walls. The vent fans in the bathrooms stopped working and they wouldn't fix it, we ended up with mold in the bathrooms. The popcorn ceiling is falling off everywhere and the stairs leading up to our unit had a huge hole right in the middle that you had to step around. The parking is awful and every unit only got 1 space (even though we had three adults with cars on our lease), but they threatened to tow anyone parked on the street (literally where else are we supposed to park!?). They have switched management multiple times and lost our security deposit and refused to do anything about that even though it wasn't our fault that they lost it. This place is way overpriced for the trashy living space, live elsewhere!

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