Elevation on Central

• 3/5 stars based on reviews

  June 10, 2019

  Would like to see a few issues get fixed such as ongoing circuit breaker going out and fire alarms going off in the middle of the night. I would also like rent prices to go down a touch. Overall I think the community is really nice and maintenance does a good job. I like my apartment, I just wish it was a little more affordable.

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  Anonymous

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  Property Manager - June 27, 2019

  Thank you for bringing these issues to our attention, as we want all of our residents to feel comfortable in their homes. While we're sorry to see that some of these issues have hindered your enjoyment of your stay here, we'd like to do what we can to improve your experience. We encourage you to call or see us in the office to further discuss your concerns. Thank you.

• 4/5 stars based on reviews

  June 08, 2019

  Great location

  Anonymous

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  Property Manager - June 10, 2019

  Thank you sincerely for your positive rating of Elevation on Central! We strive to provide a stellar experience to our residents and we couldn't be happier to see that our location has you feeling satisfied overall. Thank you, and please let us know how we can make your stay here a five-star one.

• 2/5 stars based on reviews

  December 31, 2018

  The walls were so thin and I constantly heard noise from the pool echoing into my living room. It wasn't possible to nap and I often was woken up by noise from people in the hot tub after midnight. There is no grass and puppies pee on the AstroTurf so it smell like dog urine, especially on hot days. It's easy to get into the building because people leave the locked doors open on the sides and you're instantly able to walk any hall and enter any open apartment. The office staff was nice but sometimes difficult to get a response from. They seemed like they had a ton of work all the time so maybe they needed more staff but as far as building quality, they didn't have much to work with so I can't blame them.

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  Anonymous

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  Property Manager - January 07, 2019

  We're disappointed that your time in our community was not without its issues. Our community has policies in place to assist residents who are experiencing noise concerns, so we encourage our residents to notify us and we will mediate the situation. Additionally, we ask our residents to ensure that the doors close after they enter the building. If you have any other comments, questions, or concerns to share with our team then please give us a call.

• 1/5 stars based on reviews

  December 21, 2018

  I was never given back my deposit nor given notice on why it wasn't being returned.

  Anonymous

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  Property Manager - January 07, 2019

  We are saddened to hear that your experience us was not more positive. We try our best to prepare residents for any potential fees upon moving out. Ultimately, additional charges are dependent on the condition of the items in your home per our leasing agreement. If you do feel as though you have been unfairly charged or a mistake was made, please give us a call to further discuss our evaluation directly.

• 4/5 stars based on reviews

  December 21, 2018

  I do like Heritage a lot, but our rent just went up $120-$150 after taxes per month. This puts us on par with new complexes but with far outdated appliances, cabinets, and bathrooms. I understand that it's keepinv up with current rates in the area but...

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  Anonymous

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  Property Manager - January 07, 2019

  Thank you for taking the time to leave feedback. However, we believe that this review may be for another community. Please feel free to contact us directly to clarify. Thank you!

• 2/5 stars based on reviews

  December 21, 2018

  Filthy and missing pool chairs and cushions for the majority of summer including holiday weekends. No apologies or care from management when this was brought up as an essential summer amenity to living here. Broken parking garage gate for weeks on end with no answers or estimate of when it will be fixed so anyone can get in and have access. Each of the unit doors slam when someone else lets their door close because of the way they were designed. The trash valet leaves stains on the carpets and the ventilation was poorly designed so it smells terribly near the trash chutes. Artificial fragrances are pumped into the building which gives me a headache and doesn't help the fact that there is zero ventilation. Doors to get from one side of the building to the other have a loud metal bar to open which sounds like loud slamming and then they slam shut at all hours of the day. The pool bathroom had no working bathroom or was locked from the inside for the majority of two years. Comments on the community portal are censored and not posted if they are pertaining to something getting fixed. Management has an attitude of attacking you when you bring valid concerns. Simple repairs take days and days to get done. The parking garage floors are beyond filthy and stained yet tenants are told they are responsible for their stain on their spot. The dirt gets tracked through the carpets. Cabinets and appliances were designed to look nice but degrade quickly because they are low end.

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  Property Manager - January 07, 2019

  We're disappointed to read that you have experienced areas of the community that did not meet your expectations. We strive to create a pleasant environment for all of our residents every day. Our team does our best to maintain the grounds and amenities in a timely manner, especially when something needs repairs. We value your feedback and encourage you to bring these concerns to us in-person so that we may address them in detail in an effort to improve your living experience with us.

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