The Terraces

This place is amazing! I lived here from 2015 to 2018 and have recently moved back in (2019-?). The office staff are great at getting any problems solved in a timely manner. They are friendly and courteous to the residents complaints and concerns. And since Jen has taken over the property the unsavory crowd and non resident pool crashers have stayed away or have been asked to leave. Jen has a great heart and will do everything within her power to help you. Maintenance is always fast and friendly. I have severe trust issues with people being in my apartment, but I dont have that feeling with Scott and his maintenance crew. I trust them! Thank you to the Terraces Team for making the apartments on Glassford Hill a better place to live! Keep up the great work!

I recently visited the property. I worked in property management for 5 years, and the lack of management was appalling. I called and left countless voicemails, only to be told by the manager that she, is too busy in the office. Customer service is key to owning and running luxury style apartments, yet that seams to be the main point of frustration. Lack of communication has not only set me back, but cannot be good for the owners of this complex. To know my renters are leaving because of my staff would make me clean house. 1. Answer the phone. 2. Dont make excuses, help your tenants. 3. I see other people have had the same horrible experiences as me. Time for this company to either change management or fire incompetent workers. All in all, work on your customer service and maybe there will be actual positive reviews on your page. Also to anyone reading this, the staff will try to offset this review with a positive one. Dont fall for it. God bless because this company needs it.

The views, grounds and units are wonderful. Management response to resident issues is not satisfactory.

Excellent service, well kept grounds, upgrades being implemented, great customer service