What to Do If Your Internet Connection Isn’t Working

Fortunately, troubleshooting your internet connection is fairly simple, as far as apartment fixes go. Take a look at these tips to quickly get your online lollygagging back in order:

1. Try a Different Device

Try another device, such as a smartphone or a table, and see if it will connect to Wi-Fi. If a different device connects, then the problem may be with the device you are using.

If the problem is with your PC, follow these steps:
1. Make sure the computer’s Wifi is turned on. Depending on your computer, there should be a button or switch that you can press/flip to turn the Wifi on and off, manually. If you determine that your computer’s Wifi is, in fact, off, switch it on and try to connect again.
2. If you still can’t connect to the internet, reboot your computer. Oftentimes, a simple reboot will fix simple problems, as it allows the computer to reset itself.
3. If restarting your computer doesn’t fix the issue, go to your Network Preferences to make sure that you are signing onto the correct network. Also, make sure you are entering the correct password. Enter the password in carefully and slowly, one letter/number/character at a time. Make sure that the Caps Lock isn’t on. Wi-Fi passwords are case-sensitive; Make sure you enter each character correctly.
4. Once you have checked the username and password, and are sure you are entering it correctly, your connectivity issues might be related to signal strength. Take a look at the bars beside your networks name. Do you have full bars or just one? If there are very few bars, your signal strength might be weak; Move closer to your router and try again.
5. Run your network diagnostics and setup wizard. If you are using a PC, simply right-click the network icon in the notification area and select “Troubleshoot Problems”. Follow the steps in the wizard. If you are on a Mac, go to the Apple menu in the top left hand corner of your screen and select “Network”. Click “Assist Me” and then select “Diagnostics”. Once the Network Diagnostics window opens, walk through the steps as prompted.
6. As a last resort, turn off your firewall temporarily and try again to get online. If you are able to access the internet, then something is wrong with your firewall. Contact technical support to determine the issue. You don’t want to browse the internet without firewall protection, as it can leave you susceptible to malicious attacks.

2. Check Your Internet Connection

Before you even get up to yell at your router, take a look at the Wi-Fi icon on your computer. Does it indicate that you are connected to Wi-Fi? If yes, then the internet may be the problem. If no, the internet or the Wi-Fi could be causing your lack of access.

If you click on the Wifi icon, you should see an internet connection map of sorts—this will look a little different, depending on what operating system your computer uses. The window will show where connections occur.

For example, you’ll see whether or not your computer is picking up the Wifi or if it’s connecting to the internet. You can click on any stage of connection to perform a troubleshoot from your computer. If that yields no results, then your modem and/or router could be causing problems.

3. Look at Your Router and Modem

Your wireless router will have a series of icons that mean different things. Grab your user manual to find out what each icon stands for. You want to pay attention to the one that designates connection to the internet. If that light is out, the Wifi isn’t channeling an internet connection. If it’s on, the internet service itself isn’t working.

Before you do anything else, restart your router and modem. You might have just temporarily hit a bug and a quick reboot will fix it.

Follow these steps when restarting your router and modem:
1. Unplug the router and the modem from the power source. If your modem or router has a battery backup, make sure to temporarily remove the batteries.
2. Wait at least 30 seconds.
3. Plug the router and modem back into the power source. If you removed any batteries, make sure to put them back in.

4. Reconnect to your Wifi network

Make sure that your router is free from clutter. If there is anything sitting on top of or next to it, try moving it so it isn’t blocked. Also, if you have thick walls, your signal strength may be compromised. Make sure you keep your router and modem in an open space.

If restarting your modem and router doesn’t work, it’s time to move on to a new step.

Note: Make sure that you are connecting through the right frequency. You might have access to a 5G option. Sometimes these passwords as different from each other. Try each one separately.

5. Call Your Service Provider

Say your router indicates a connection, but you can’t get on the internet. Your computer might say something like “no connection.” In this case, your provider may have hit a snag. Call the company and let them know you aren’t able to access the internet.

Several things could happen at this stage: The operator may take you through a troubleshooting process, or you may discover that there’s an outage in your area. If you’re given instructions, follow them to a T and let the operator know what you’re doing. Hopefully, working with the operator who knows the system well will return your connection.

However, internet outages do occur, and you may be left high and dry for a couple of hours. Many service providers compensate customers when an outage occurs by giving them a credit on their next bill. Don’t be afraid to ask for this service if your connection loss is a result of such an outage—you do pay for continued internet, after all.

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