But with so many house cleaning companies out there, how do you choose? Unless you’ve got a trusted friend or colleague with a phenomenal recommendation, you’re going to have to do some research. Here are some key factors to consider.
Are they certified?
There are a host of certifications applicable to the residential cleaning industry including the Cleaning Industry Management Standard (CIMS). Additionally, you’ll want to ensure that the house cleaning company you choose is compliant with Occupational Health & Safety (OSHA) standards. Ask the businesses you’re vetting for a complete list of their certifications to aid in your decision making.
Are they insured?
You may already be carrying your own renter’s insurance – and that’s a good thing – but some policies don’t cover everything that can go wrong when you have a visitor inside your home.
Per the Association of Residential Cleaning Services International (ARCSI), few cleaning companies carry what their customers really need – a third-party fidelity bond, which protects clients and their property from the actions of the company’s employees. Look for the word “bonded” in their literature and ask specifically about this coverage.
Most house cleaning companies show up while the residents are at work. Allowing a stranger into your home is no small task, but a reputable firm will perform background checks on all its employees. Moreover, find out if you can have the same cleaner(s) each time.
Get the details ahead of time on how they’ll get in. It’s common to leave a key and have the crew lock it inside your apartment when they leave. Or you can grant them keypad access or simply be on site when they show up. The latter can go a long way in making you feel comfortable having strangers in your home if it’s convenient.
Hourly rates are the standard in this industry, though some house cleaning companies may charge by the visit or by how many employees show up to clean your apartment. Based on the size of your space, they should be able to give you an estimate on how long the job will take. Ask if there’s a cap option, so you’ll know the max price you might have to pay in advance, and whether pets are extra, if applicable.
Who buys supplies?
Some companies furnish the necessary equipment and products while others expect you to have everything on hand. If you have product preferences, be sure to ask what they use. You may opt to have them use your chosen brands or do your due diligence to find a house cleaning company that furnishes those you prefer.