Renaissance

I lived at the "Renaissance" Apartments for three years, and I dealt with the more mundane injustices of living there. The multiple instances of the fire alarm going off in the middle of the night, for no reason whatsoever, except to startle children and dogs. The time the smoke alarm, again for no reason, kept blaring, banshee-like, for an hour, keeping awake our infant, and the maintenance guy refusing to come because this was not deemed an "emergency" under Renaissance guidelines. And I can't forget the time the water pipe burst downstairs. Our downstairs neighbor--rather than any leasing staff--notified us that we couldn't run any water down the sink for the next 12 hours.Two years ago, I was carjacked after a knife was put to my throat. Yet even after my wife explained the situation to the staff--I refused to talk with them by this point, lest my blood boil--they had zero sympathy. Instead, they charged me for changing the locks on the front door (the carjacker, of course, had a set of keys). To kick me down some more, they also charged me to replace the keyfob, which I kept on my keychain, to get into the swimming pool area. Yes, the charges were nominal, but their inability to empathize even a tiny amount was what was most glaring.We finally moved out a month ago. Having lived in the apartment for a year, we expected a deduction from our deposit, given normal wear and tear. We were surprised to find a $1000 bill for carpet replacement, egregious because the carpet was left in a pretty decent state. And nowhere in our contract did it state they we were responsible for replacing the entire carpet. When my wife called them to contest the bill, it took them a few days to get back to us. When they finally did, they brought the bill down to $450. But the fact that the bill could be so easily changed testifies to the arbitrary nature of their billing practices. Here's hoping that future renters are much wiser than I was.

It's the best complex I've ever lived in... and I've lived in many. The staff is amazing. The grounds are incredibly well kept. The apartment has beautiful upgrades.

Management does not assist if their are issues such as noise violations, littering, illegal substance usage in any way, avoids conflicts.