Frequently Asked Questions

What is Rent.com?

Rent.com is a national internet listing service (ILS) that enables renters to find rental properties online. It is free to search and contains one of the largest inventories of trusted listings across the US.

How is Rent.com different than its competitors?

All listings come from verified sources that meet our strict requirements to ensure that the property is trustworthy and real. Rent.com also goes the extra mile to offer Legit listings which have either been personally visited or otherwise vetted by Rent.com. To learn more about the difference between verified and Legit, click here.

We also have a variety of subscription options that allow people to advertise their property whether they own 1 or 500. It's important to us that renters have options, and we do everything we can to make that possible. We are focused on connecting renters with rental properties that meet their search criteria through a clean interface and a multi-faceted search algorithm. Any advertising on our website is relevant to the renter's moving process.

Does it cost anything to search for apartments on Rent.com?

Nope! Searching for apartments is absolutely free.

What if I don't find properties when I search?

If you're finding that no properties match your search, it's possible that you're being too specific with your search filters. We suggest that you start with broader search criteria (like location and price) and narrow your preferences from there.

We also encourage being realistic in your search process. You're not going to find a $200, 2 bedroom apartment in Los Angeles. Like unicorns, they just don't exist. By searching broadly it helps you to get a further understanding of prices in your area, and what comes with that price.

How can I communicate with properties that interest me?

You can email the property manager directly through our site by clicking "Check Availability" on the property's details page. In addition to that, most properties have phone numbers that you can call to talk directly with the property manager. Each property's detail page, if applicable, also has the address and the leasing office hours of that property.

Was there a time that Rent.com had a Reward Card program?

Yes, but that program ended on May 31, 2015. If you have specific questions regarding the old program, please contact our support team.

Is there a way for me to submit a review for my current rental on your site?

No, we conduct our certified resident reviews through an independent third party research firm.

On an annual basis our firm will reach out to all residents of a particular property and gather unbiased reviews. This process ensures that reviews come from both "real residents" and that they are written more objectively instead of in the heat of the moment.

Does Rent.com have sister sites?

Yes, Rent.com's sister sites include ApartmentGuide.com, Livelovely.com, and Rentals.com. These sites are all part of the RentPath network.