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I'm being emailed listings for the wrong neighborhood. How can I change that?

To help you find your next home, we email you property listings based on the city you searched most recently on our site. If you'd like to receive listings for a different city, simply start a new search for rental properties in the new city you're interested in.

How do I unsubscribe from email?

To unsubscribe, simply edit your email preferences.

How do I sign in to an existing account?

To sign in to your existing account, just click "" on the home page. You'll be asked to enter your email address and password, and then you'll arrive at your personalized "My" page. Once you sign in to your account, you usually won't need to sign in again — unless you "Sign Out" or use a different computer.

Why do I have to give my email address to use

We ask for your email address so that we can set up your account and personalize your experience. This information also helps us ensure that the properties you contact through our site can easily respond to you with more information.

We occasionally email you property listings based on your search. We also send valuable information about market trends and helpful tips for renters.

Remember, we never rent or sell your email address without your consent, and you can edit your email preferences anytime. Read our Privacy Policy.

What if I don't find properties when I search?

If you're finding that no properties match your search, it's possible that you're being too specific with your search filters. We suggest that you start with broader search criteria (like location and price) and narrow your preferences from there.

We also encourage being realistic in your search process. You're not going to find a $200, 2 bedroom apartment in Los Angeles. Like unicorns, they just don't exist. By searching broadly it helps you to get a further understanding of prices in your area, and what comes with that price.

Why doesn't have property listings in my search area?

We feature properties in most major rental markets nationwide. However, we may not have properties in all regions. We apologize if we do not yet have property listings for the area you're searching. Please check back with us regularly, as we add listings in new areas all the time.

How can I communicate with properties that interest me?

You can email the property manager directly through our site by clicking "Check Availability" on the property's details page. In addition to that, most properties have phone numbers that you can call to talk directly with the property manager. Each property's detail page, if applicable, also has the address and the leasing office hours of that property.

Why isn't the property responding to my inquiry? does not own or manage any of the properties on our website and therefore unable to predict the response times of each property. For a faster response, we recommend that you call the property directly at the number posted on their listing.

How do ratings and reviews work? sends out a resident satisfaction survey to certified residents, which contains various questions about the property and allows the certified resident to leave a written review. Once a review is received, a third party moderation service reviews it for profanity and other inappropriate content. If the review passes this moderation, the property manager has the ability to respond. We have installed this thorough process because it is our goal at to give you reliable and credible information in your search.

Still need help?

If you didn't find the answer to your question here, please contact us and a member of our customer support team will gladly assist you.

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