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December Deals, Waived Fees on Select Homes!
Lofts at the Mills is a beautiful apartment home community in Manchester, Connecticut. Enjoy the convenience of being close to everything with easy access to shopping, restaurants, entertainment, and schools. If convenience and location are important factors in your lifestyle, you've come to the right place.
Now Leasing with Waived Fees for January!
12 Month Lease - Flexible Terms Also Available
Pet Policy: Max number of pets per apartment is 2, under 40 pounds each, at least a year old, spayed/neutered, up to date on vaccinations, & breed restrictions.
Cats Allowed. Dogs Allowed. Call for service animal policy.
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This was the premier rental community in the area with a dynamic leasing office team. I've been a resident fo Read Morer 4+ years. I knew every person by name, as they made a point of introducing themselves and engaging with residents. Now I don't know a anyone's name in our leasing office but I'm there as often as always. My last renewal I had to chase them and place several calls to request the necessary renewal documents.
The property is unkempt & dirty. The entire building is carpeted and the carpeting in the corridors are always dirty with debris, spills (including pet waste) as they are rarely vacuumed and haven't been shampooed in a lot time, when they used to get shampooed twice a year at a minimum.
The corridors aren't maintained, there are holes & scuffs. A handrail got ripped off the wall last spring and remains un-repaired.
There are a much greater number of residents with visiting health aids, who routinely place rocks in exterior doors so they can smoke cigars and cigarettes and not get locked out. This knocks the doors out of alignments so they don't open/close property affecting security. Cigar/cigarette filters and waste accumulates and isn't cleaned. Not to mention a number of these home healthcare aids are incredibly rude when me or any other resident kicks the rock or twig away so the building can be secured.
Then there's the change in pet policy, which now allows dogs. I'm a pet lover, but because of my schedule, I'm simply not around enough to have one. That said, there are A LOT of dogs now, including Pitbulls (one in particular is always muzzled because of its aggressiveness).
Management doesn't care. You can't walk anywhere that isn't paved because the amount of dog feces and waste is disgusting. The wooden outdoor staircases are routinely urinated on and the stench is unbearable.
There is a well maintained pool, package services, a microbrewery across the street and it's conveniently located.
January 04, 2019
We have had multiple issues with our upstairs neighbors that we have spoken to the office about on several dif Read Moreferent occasions. Nothing has been done, and the neighbors have been spiteful about our complaints. It is unacceptable to allow your residents to treat their neighbors the way they do, and to constantly be yelling, arguing, fighting, etc., disrupting all of the apartments around them. You can bet I will be moving out at the end of my lease, and will not recommend for anyone to live here.
January 06, 2015
Thank you for your review. We take noise complaints seriously and immediately respond to your complaint. We send your neighbor a letter regarding the "anonymous" complaint, documenting their file. If the problem continues, we then consult with our attorney to take more aggressive measures. As a resident, you have the right to peace and quiet enjoyment when living in your apartment. We encourage you to reach out to us again.
The apartments are outdated and old. The wall are paper thin, you can hear everything your neighbors do. The m Read Moreanagement if poor, they are inconsistent. They recently accused me of not paying my rent, though I had done it on time. It was an extremely drawn out process to add someone to my lease, because the management kept giving me different answers/directions about what needed to be done. The online work order form does not work. The gym is outdated with old machines.
December 20, 2014
Everyone I've met who works at Lofts at the Mills has been wonderfully nice and helpful. However I am extreme Read Morely dissatisfied with their package acceptance service. I only order a few things a year, so $10/month is an unreasonable amount to pay for apt delivery. Threatening to send back my mail if it is not picked up in 3 days seems unfair as well, especially since the office hours are inconvenient and often changed without notice. Half the time I am not even notified when my packages arrive.
December 20, 2014
Thank you for your review. Package delivery is optional and occurs every M, W, & F. We only send back packages to make room for new ones coming in to accommodate the desires of all residents. Our office is open 6 days a week including T, W & TH until 7PM for your convenience. It is up to the carrier to notify you of a package delivery. We even have bulletin boards in the mailroom for the carriers to use. Please feel free to call/e-mail us and we'll gladly check for your package.
When I first moved in, the staff was mostly attentive to my needs. The longer I lived there, the less attenti Read Moreve the staff became. It took them two months to find out about a fixed a roof leak into my apartment and for three weeks I had to live elsewhere because the AC unit for the apartment stopped working. Until the AC unit incident, I did suggest this place for friends and co workers but will no longer because of the incident.
December 20, 2014
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