Falls Of Pembroke

poor customer service. I have tried for 3 weeks to take a tour of there community and 2 bedroom apts and know one has tried to help, nor return calls and kept me on hold for 1 hr before a recording ask to leave a msg.

They have a 1 year waiting list also

I am as never told the price of a one bedroom .

These apartments are all full of mold and pest. The pool is always dirty and the Gate in the front is always broken it defeats the purpose of living in a gated community. I moved out four months ago and still waiting for my deposit. They are known for keeping your deposit. Be careful with the guy in the office named Hamilton. He will tell you whatever he needs to get your money then later on deny he said anything. The community is always dirty does not belong in the heart of Pembroke Pines.

The manager is a very rude man . Doesnt adress you speak, or make eye contact when you ask him something. Amenities are not maintained. Pool is disgusting ,outside appartments get moldy , and computer lab has VERY slow internet and you will constantly have to refill paper and ink yourselves. Animals in lobby are not cared for. Hundreds of trash bags sit on the ground by dumpster at one time Maintenance drives around socializing on golf carts then fixing anything. They will charge a late rent fee during a hurricane . Just terrible oh and stephanie is great but the other rental agent is usually asleep in the middle of the day at her desk....

Apartment is well maintained but there are too many cars speeding in the parking lots - I dont feel like my kids are safe/ There are speed bumps but the drivers know which side streets to turn down to miss them.one is in front of my apt and they go over 50 miles per hour. Also they advertise for lots of kids activities and snacks after school but the older kids say they are not welcome in the center without a parent. They should be able to stop in for a snack at least if that is what is offered

Title: Terrible Experience – Do Not Trust this Apartment Community I had an incredibly disappointing experience with this apartment community. After paying fees to hold an apartment, they called me just three days before my moving day to inform me that the apartment was no longer available. First, they claimed they didn't know the previous tenant was still in the apartment, then they said they were initiating an eviction process, and finally, in the same conversation, they claimed the tenant decided to renew the lease. To make matters worse, they suggested I move to a smaller apartment for the same cost or wait for one that would be ready two weeks later. Despite explaining that I had to return my current apartment during the weekend and had already made moving arrangements, they were unhelpful. When we asked about a refund, Rosa assured us that it would be processed. However, both Vanessa and Rosa have since disappeared, and our money has not been returned. I called every week for an update, and they keep saying that my money will be returned the following week. It has been a month since our conversation with Vanessa and Rosa. Beware of their so-called "specials" – this community lacks professionalism from the beginning. They don't even have an electronic system for applications, requiring you to write sensitive information on paper. I regret not walking away when I first noticed their lack of professionalism. Save yourself the trouble and do not trust this community.

My son and I had a scheduled tour. The associate's name was Andrea Garcia, the community is an older community. But sometimes older doesn't necessarily mean you won't get what you pay for. The community offers so many things we never knew. A miniature movie theater which was excellent. Two basketball courts which my son loved. And it was so peaceful and quiet. Andrea explained everything, every step of the tour with such etiquettes. I'm old school, first impressions and how I'm treated counts and means everything. The tour she took us on and how professional she was to me and my son. We will definitely become future residents at the Falls of Pembroke. A five-star rating for our tour today which we greatly appreciate it.

Besutiful place!!

From the moment I schedule a tour of the complex, Vanessa was very helpful and kind. She was accommodating and patient throughout the entire process of moving in and with anything we needed assistance with.

By far the worse experience living here . Rosa is the worse , shes rude condescending and low key disrespectful, she give 0 fxxs when it comes to calling in for any issues .If you need anything done its either Mr Hamilton which he no longer works there (hence the covid signs at the doors) dont nobody got Covid in there. If you need anything done you have to run to Lillian she will help you the best she can . If you do have a voucher and black they will place you all the way in back and the units aren’t up the par, the price they charge with vouchers is simply ridiculous, you would think with the amount of people with vouchers in here they would respect the people with vouchers more . Rosa thinks she’s above all and looks down at people with vouchers. One lady found at least 4 rats in her unit and mold. If only the people with vouchers knew their values and spoke up about the horrible conditions they live in. Definitely not renewing and going elsewhere with my voucher .

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They are no doing there’s job and increasing the rent toooo much every year now they have plant 8 because nobody can’t afford to pay 1875 in these time that we are living cost because the Coronavirus!