Carlyle of Sandy Springs

501 N River Dr

Property Ratings

5
5
4
4
3
19
2
13
1
21

Ratings & Trends

Location

3.9

Value

2.4

Maintenance

2.4

Office Staff

2.5

Landscaping

3.2

Building Exterior

3.1

Move-in Condition

3.1

Parking

3.9

Rec Facilities

3.3
October 30, 2017
***WARNING! DO NOT RENT HERE!!***Run for your lives!! If I could give this place negative stars, theyd be -5 stars. The rent is way too high for the old raggedy townhouses. Maintenance takes sometimes up a week to address your maintenance issues. Ive had a clogged toilet 15 -20 times this year (that is not an exaggeration). The same toilet every time. Instead of hiring a professional plumber after maybe the 5th time, to find out the true issue, they continue to simply unclog the toilet and accuse me of flushing wipes! A week or 2 later, its clogged again. Im an intelligent educated woman who knows better than to flush wipes down a toilet even if they are flushable. Im not 5 years old and I have no children in my home. The office, which includes Naz, Chris and apparently the new manager Ray, are completely incompetent, unorganized, unprofessional and inefficient. I had been following with these 3 people via phone, email and in person 7 times about the same simple request! This is no exaggeration. Tomorrow will be the 8th. They promise to call you and they do not. I was totally baffled that even the manager Ray, promised to call me and he did not. I see that he clearly sets no expectations for his employees to be professional and return a phone call if hes unable to do so. I wish I had not renewed my lease. There is a bug infestation. Huge, big palm of your hand size roaches. Cabinets, doors, and everything else is falling apart in the homes. Theres always disgusting mountains of trash by the rear entrance and it is very embarrassing if you have guests. Absolutely the worst complex I have ever lived in!!! DO NOT RENT HERE!!
Anonymous
August 10, 2017
My roommates and I have been living here for about 6 months and we hate it. The whole place is infested with roaches. The complex offers pest control but it's useless. They come out and spray and there's no difference. It would make sense if our apartment was dirty but it's not dirty at all. Every time we go outside we see at least 2 roaches in the parking lot. Also, the door to our patio has no weather stripping, so that doesn't help. During the winter, if you're sitting on the couch you can literally feel the cold air coming in from the doors. The hallways STINK! The carpets in the hallways need to be changed or something. They recently repaved and re painted the roads, but there are still HUGE potholes.The mailbox keys they gave us barely work, as well as the keys to our home. We moved into a 'renovated' apartment, which basically means they painted, put in new appliances, and tried to poorly screw in new cabinet doors that fall off all the time. In the first 4 months of us living here we had about 6 or 7 cabinet doors fall off, one of them fell off as my roommate was trying to get out a cup, the door almost landed on her head. You can put in a work order to have them fixed, but it takes close to 2 weeks for them to come, and when they do they just force the screw back in and half the time the door falls off or starts to get loose later. The drawers in the kitchen are horrendous. The drawers are too small for the frames so they get off track EVERY time you open and close them. And some of the people in the office are very rude. We were late one month turning in our money order for rent and as we brought it in the man at the desk actually laughed at us. It was ridiculous. The only REAL pro about living here is the location, we're only about 15 minutes from everything, so that's pretty nice. However, even for the location the place is way overpriced. If you have the time and money to find a better place I highly recommend you do.
Anonymous
September 15, 2016
I do not like the idea of seeing and smelling other people valet garage for 2 or 3 days.
Anonymous
September 12, 2016
I filled out all the stuff that needed to be done/changed at my apartment and nothing was done about it. There's still huge holes in my closet, giant big cracks in the walls in my upstairs master bedroom. There are also cracks just about everywhere. The toilet seats covers were all old with crashes and stains on them. The flooring in both bedrooms upstairs are bad. The mirrors in the bathrooms have crutches all over and the list goes on and on.
Laura C.
September 12, 2016
I had a bad move in here. I was supposed to move in a fully remodeled unit and I didn't. Since then I've noticed neighbors come and go in fully remodeled units. The customer service is just ok.
Anonymous
September 12, 2016
The leasing manager would not negotiate the rent. The work orders take time to complete. I cannot wait to move into my house and never pay rent again.
Anonymous
April 21, 2016
Overall, everything has been great! The people in the office are nice, grounds are kept up, and maintenance is done in a timely manner.
Anonymous
March 30, 2016
It is a quiet neighborhood, issues are handled quickly, and it is centrally located near everything you could want or neef.
Nakie W.
March 30, 2016
The office staff isn't really helpful, they rarely answer your calls or assist you appropriately, you have to request service to fix appliances or damages several times (rarely fixes it well)
Anonymous
March 29, 2016
The customer service has declined drastically since the change in management companies.
Betty S.
March 29, 2016
Carlyle of Sandy Springs is a place I call home I have a little here over 5 years I feel safe and secure I love the floor plan of my apartment I think it is so beautiful when I decorate.
Anonymous
March 29, 2016
I have dealt with significant difficultit's since moving in as well as inconsistent employees and management
Anonymous
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