Rosemont Berkeley Lake

I am so glad I moved here! The office and Maintenance staff are so responsive and helpful.... Even non-emergency work orders are completed within 24 hours, and when I have reported issues with the community areas, such as malfunctioning gym equipment, they are handled in a timely manner as well! Angie

No one ever calls you back I left at five messages even sent in a request no response.

Full marks for location. The new staff is super fantastic and very responsive. The recent changes and upgrades to the apartment complex including the apartment itself is amazing. This is a definite recommendation from me :-)

We moved in 3 yrs ago and the owners at the time suppose to have clean the carpet and apartment. The carpet had & a long list was sent & given to office. Minor repairs was done via maintenance Troy was great for getting repair when I requested. But, when the management changed the maintenance crew changed and we had to wait on repairs especially if the office assistant or Deborah forgot to write it down for them to know. The hall ways are always dirty, The residents put out trash before time and stray cats come in get into trash plus the gates are always open and no security is ever found when you need them. The maintenance man have to do their job because they sat they are not available or off property. The pools are ok. the amenities are ok ,except they removed the grills and now charge us for gas for grills we don't have anymore then we were told they are a few still on property that we are being charged for OMG! There are people that have grills on their balcony but, office never enforce rules for them or Dog owner that don't pick up dog pooh . The place has many things needing upgrades. they just called in the Big dogs a couple of weeks ago. Thing are suppose to be getting down. After 3 yrs. now they want to give us up grade after raising rent $70. ea. yr.& Extermination fees go up even if they never spray unless you request.or trash delivered/picked up. If it had not been for Troy the maintenance mgt. piking up trash who would the best one we had with consistency & timely pickup . They need to step up to the plate and do more then just show apt. have seen Office help this past few months racing in the carts for show the apt, OMG! is that professional and now they hiring temp maintenance help. So, just tell you a little about Overlook and maybe you get a deal coming in but, they are going to ma truly not that bad if they fix it up. Be sure you pay the percentage as I was told via Deborah to highest amount. Move in at your own digression . S70 & up . JJ

Overlook offers great ammenities like 2 pools, grills, dog park, and my favorite, trash pickup 5 nights a week at your door. With that being said, I was very dissapointed with a few things at Overlook. For one, the gates never seem to be closed which allow for anyone to get whenever they want. I had to call maintenance for many things and there are some office employees that have a hard time remembering to submit your request which leaves your with having to call many times.