Highland Hill apartment has to be the worst complex in the Middle Georgia area. The staff have very poor managerial skills, lack professionalism and have no sense of compassion for their residents. I have placed countless calls to the office as well as visits to report maintenance issues only to receive no response or delays. Right now, a large open ceiling is exposed and has been for approximately a week and a half (which was supposed to be a three days job). The staff is unhelpful and tries to rig fixes instead of the complex team hiring professionals. The maintenance crew lack the skills needed to maintain this complex. The apartments are roach infested, which they sent an exterminator, but it only made the problem worst. Another call was put in regarding this concerns and was told that the exterminator will have to come from Atlanta (which there are numerous of company here in Macon). The neighbors or their visitors have no respect for others living here. They play their music loudly as if you want to hear it too. I've attempted to contact Mr. Johnny (Property Manager) on numerous occasions, with no return calls and staff providing excuses as to why he can't talk. The staff only concerned is that you pay your rent on time (which I have since being there). Now they talking about raising the rent, when they dont want to fix nothing or enhance the complex in anyway. Their ability to act in a timely fashion on issues that affect the property is zero to none.I truly don't know how they are still in business. I wish there was a -5 on the scoring chart, which I would submit. If you are able to live somewhere else, please go the opposite direction of this complex.