This was by-far the WORST rental experience ever!! I had high hopes when I'd applied especially after reading the "great" reviews on their site. I was duped!! From the start, things were wrong. My first 12 weeks in the unit I was forced to live with a refrigerator that did not function properly. When I'd told the maintenance staff of this issue, they told me that it wasn't an emergency or priority and they took another 4 weeks to show up. By then it was summertime and I couldn't keep anything fresh. The replacement fridge was USED and UNCLEAN and filled with insect carcasses throughout the blower and surrounding the light bulb. In the freezer, there was a hole in the floor. I demanded that maintenance come back and resolve the issue. They return with a newer fridge and $25 gift card (cuz my family can certainly eat for a week with $25). As they'd moved the furniture, the carpets were torn and stained by the standing water that was underneath of the malfunctioning equipment. Throughout the correspondence about this issue, the property manager became rude and combative even telling me "we're not paying you for anything. You can call your renter's insurance." So, in missed wages (lost time from work) and the food that had to be replaced over the course of 16 weeks, I've lost $1,400. To my delight, I was slapped with a $320 bill to replace the carpets after moving out and informed that my security deposit would not be returned. Not only is this absurd, it's robbery and extortion! I am a working, single mom, who has been robbed of approximately $1,800 in total. Did I mention that I'd only resided for 1 year-- I won't even get into the other stressors with the living conditions within that time but there are many!!
If you have other options, explore them. DO NOT rent with this company! DO NOT invest your time and subject your family to consistently poor living conditions with a rude, unresponsive staff!!
Former tenant as of 2/ 2019