We went to the Gables Upper Rock because of their location and price, and did everything needed prior to move in- paid an application fee, picked an apartment and paid the pro-rated amount for said apartment and parking. However, we had to email and call multiple times just to get a lease provided to us- less than 10 days before our move-in date! Then, 3 days prior to our move-in date we received an email saying there was a problem and we should call. I called and called and no answer- eventually we got the leasing "professional" we were dealing with to call us. There was a "pest concern" that might delay our move-in date- maybe not, but maybe a day or two.. we wouldn't know until Thursday, the day before our move. Again, we had to call and call, and email a few times, before we received an email back at 3 pm the day before our move, saying they had to remove our apartment from the market due to this "pest concern". We went straight to Gables where the staff made us sit around waiting about 45 minutes before someone showed us a couple of available apartments. However, then at almost 6 pm, we were told the new apartment (that we weren't even crazy about- and was in a different building with basically zero amenities) was $200 more a month and they weren't willing to honor our lease pricing. We chose to leave, possibly not having anywhere to move into the next day rather than continue to do business with these people- and pay more money to live in a pest infested environment. Thankfully we got our money back- 3 weeks later with no customer service or acknowledgement from any managers after putting us through this ordeal.