The Willows

19 Lockhouse Road

Property Ratings

5
4
4
2
3
1
2
1
1
4

Ratings & Trends

Location

3.6

Value

3

Maintenance

3.1

Office Staff

3.7

Landscaping

3.1

Building Exterior

2.9

Move-in Condition

3.4

Parking

3.1

Rec Facilities

2.3
September 25, 2018
I recently moved out to move into a 55 year and older community - otherwise I would still be living at The Willows. I lived for a little over 3 years and had a great experience. Maintenance was always on top of things - Adam was there when I first moved in and did awesome work and was always pleasant and then Ben took over who is just as pleasant and always quick to fix things. Bobbie in the office was always professional and courtesy, and handled any issues immediately with a great attitude. I would recommend The Willows to anyone who is looking for an apartment that will meet and surpass expectations.
Anonymous
February 19, 2018
Horrible experience Poor maintenance and security...several requests to have locks fixed were ignored Filthy, unusable dog park advertisedas an amenity, however, this is not maintained by the complex. The complex does not enforce rules requiring owners to pick up after their dogs, resulting in an unusable dog park and years of fece accumulation in soil of the complex. This causes coccidoisis to run rampant in the soil. This could be deadly to young or immune compromised dogs Luckily, my older dog recovered after....over 1,000$in vet bills. Scary, intimidating, aggressive appearing dog breeds and mixes are allowed Cigaret butts on all grounds.. complex ,takes no responsibility for this nor does it enforce smoker responsibility Maintenance will enter your apartment at their discretion for non emergent issues false promises, unfit grounds and poor maintenance including power issues , carpet smell, moldy screens, lack of hot water in the morning..... Pursuing legal action to recover,documented expense of living there....multiple pictures are available Still have nightmares of waking up there again More info to.come
Anonymous
November 12, 2014
The personel at the Willows were awesome, courteous and they were right on it when there was a problem.
Marie C.
January 14, 2014
the property was clean. when there was a problem with a neighbor they moved us to a more suitable apartment.
jacky t.
January 11, 2014
Laundry facility was not always up to par.
Anonymous
December 27, 2013
I found the property managed poorly and the laundry and plow services to be well below my expectations. Complaints and concerns were not addressed. Also, the amount of obnoxious college parties was unacceptable. The management did nothing about it when asked to do so. Extremely disappointed with the apartment. The smoke smell was overwhelming and disgusting!
Anonymous
December 27, 2013
Property was not maintained well. Laundry room was disgusting. It's an okay place for college students but not for anyone looking for peace and quiet.
Anonymous
December 25, 2013
Absolutely worst place I've ever lived. Landlord does not do her job. Any concerns you may have will not be taken seriously. You can hear every neighbor make any noise. Used to be woken up at 4:30 -5 am due to noise, never taken care of. Maintenance is a joke. Went half of winter with no heat that was supposed to included but was never looked at bc maintenance is too lazy to come look at it. DO NOT LIVE HERE YOU WILL REGRET IT.
Anonymous
December 24, 2013
the community was a very nice and friendly one and I loved living there. It is difficult to find an apartment home that allows dogs, too.
Kimberly J.