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TONS OF ROOM AND GREAT LOCATION - Looking for a new home with room to spare? Novi Ridge offers large living rooms for a cozy place to gather. The open kitchen is large enough to host any special day and the full basement is perfect for storage. Adjacent to Orchard Hills Elementary School, minutes from any store you want - Novi Town Center, Twelve Oaks Mall, West Oaks and Fountain Walk also I-696, I-96 and I-275, Novi Ridge is the perfect location for all aspects of life: work, school and shopping!
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Extremely good staff, quick to attend to any issues you have. Professional and courtious maintenance crew.
December 19, 2018
WOW! Thank you so much for your 5 star review. We strive to provide excellent customer services to our residents and it looks like we have succeeded.
During the month of May I applied for residency at this location. I had been calling to check the status of my Read More application for quite some time but nobody was answering the phone. Finally, during the month of June a lady named Jennifer answered the phone and told me that she was the office manager. I inquired about the status of my application and conveyed my concerns to her regarding no follow up on my application, and worried about my personal identification information seemingly dangling, etc... She expressed no attentiveness to my concerns and she abruptly cut me off stating she could care less about the status of my application because she did not work there at the time it was submitted. I was clearly outdone at her response, there was no apology for the lack of communication, no follow up nor her unprofessional conduct. When you represent a company, it is a poor choice to make an excuse such as I wasn't working here, it seems as you would be apologetic and try to resolve the issue the best way you can and be sincere to a customer concerns. If the manager has such a nasty disposition, I can just imagine what living here would be like.
June 21, 2018
Thank you for sharing your experience with us. We have a new Manager at Novi Ridge so you shouldn't run into this issue. We encourage you to visit the community and see our lovely homes! Thank you!
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