Heritage Glen Townhomes

Leaving review due to what is happening to my friend who lives there: The HVAC air conditioning units for several residents (10+) has failed. Harvest Properties management says air conditioning is a "luxury" and they are not required to have it repaired immediately. They have only 1 licensed HVAC technician on staff to service 100+ units within Heritage Glenn. It is Friday, 4pm, his AC went out again (after the HVAC technician replaced a fuse 3 times to get it to turn back on yesterday). Representative from management stated "most of the maintenance has already left for the day and your unit probably won't be repaired until Monday. My friend said he noticed that the land scaping crew that came to mow ran into the heat pump pushing it off the cement slab and hit the wires with their weed eater. The "licensed HVAC technician" with Heritage Glenn... didn't have a lot of time the day he came to fix it the first time and just wrapped electrical tape around the wires leading from the unit to the heat pump that had been stripped of their insulation showing bare wire, and replaced a fuse in the air handler in his basement. He replaced the fuse 3 times before leaving saying he had to leave early for a Doctor's appointment that day, but when he left the AC was working and worked for about a day before failing again. When he called on Friday, the AC tech was over 100 miles away and unavailable to come back and repair it. This means that all tenants at Heritage Glenn, whose AC that was not working this weekend will not have air conditioning for the entire weekend. I'm posting this, in the event there are any tenants at Heritage Glenn who end up seeking medical attention for heat related illnesses due to Management at Harvest Properties (Heritage Glenn Townhomes) failing to repair the air conditioning in a timely manner. Contact an attorney about your tenant rights!

I am a current resident and have lived here for 10 years. While the space is good the services are terrible. Since I have been here, I had to pay for my own carpet because the carpet that is supplied is terrible, the rent goes up but there is nothing to show for it they do not update anything in the units unless a person moves out. My cabinet doors have come off I have rotted floors in the kitchen and the bathrooms because they never fix the problems, they only cover them up and halfway do repairs. There is no corporate office that is available if there are complaints against the leasing office staff if they are unprofessional. Overall, I give this place to live 1 star.

The leasing Agent is very unprofessional during the screening process. The agent continued to request the same documents repeatedly and she did not have the unit available for me. I do not recommend anyone to apply here, a waste of time.

Going on 4 years! Great place to live!

leasing agent wasted 1 month time of my time requesting the same documents from me. The business should provide best training to the staff.

Dated, ugly, barely functioning kitchen. You'd think that since they cover heat and water (which is great) they'd care more about insulation and the leaking kitchen pipes. The appliances are decades old. I've been here for 4 months. Water pools under the sink when the dishwasher runs and they still haven't fixed it. The oven temp fluctuates by 50F and sometimes won't heat past 300. (Which I only know because I purchased an oven thermometer - no digital display.) The cabinets are brown and chipped. The redeeming qualities are that they do cover heat and water, and that it's very spacious for the price, but if I had seen it ahead of time I would've passed.