The Cliffs of Minnetonka

Refrigerator not working properly. Contacted the front office and within the hour they removed and replaced our refrigerator. Great staff very friendly and maintenance staff very efficient.Thank You Guys!

I have so much feedback, but am limited in this form. In short, the staff is very friendly! Most of the staff knows us by name and our apt number, which is nice when picking up packages. They express genuine concern and have more of a friendly vibe than a strictly business vibe. Maintenance and pest control have been very responsive. Humidity is an issue, but this is MN. Overall, the property and the staff are wonderful!

Issues with management that went unresolved. Poor response to maintenance requests often taking several days (5+) to respond to issues with plumbing and other maintenace issues.

The Cliffs is conveniently located within walking distance to lots of shopping, great restaurants, parks and a ten minute drive to downtown. It is very disappointing that the entire property lacks proper maintenance and do not complete service calls in a timely manner. The apartment complex seems to be consistently understaffed and lacking customer service skills in all areas. The on site amenities (gym, business center, walking path, hot tub) are all in need of repairs.

The staff is professional and responsive. The other tenants are inconsiderate. I happened to have a bad end unit by a stairwell and door where children were constantly running by and slamming the door. I would rate as excellent if units were more equitable in noise level or more was done to insulate for noise.