I've rented from 5 different companies for the past 8 years. This has been the WORST and only poor experience. Staley Crossing has no system in place, their employees do not keep logs for what's required of them. They did not give us credit for our full deposit, they choose to replace the entire unit with carpet when only one spot needed CLEANING (we have the document showing you that's all that was needed), they sent it to collections without notifying us. They have no proof that their letter was mailed and better yet the letter they "say" they mailed was addressed to the place we moved out of a month after we moved out. They had both of our cell phone numbers, emails, emergency contacts info too. Not only that when we tried to talk about the issue when we finally figured out there was something going on (5month later) they won't respond to calls or emails. I would move in with family or friends before renting from them! There are a ton of places to rent choose anywhere else, you'll thank yourself later. Side note: The installation was not properly installed. In the winter we had mice, they did not address it for over a week!!! We ended up fixing the installation problem ourselves and just paying out of pocket to solve the problem, because living with mice wasnt something we were prepared to do.