Alinea at Town and Country

I lived at Alinea for almost two years, enough time to watch the property gradually deteriorate. During my residence, the property management team turned over, and it is clear the number one priority of the current team is cutting costs. Hallways and stairwells are covered in stains, littered with debris, and sometimes carry a foul smell. The trash disposal areas are also unsightly. Broken equipment in the fitness center was never serviced or replaced, gradually lowering the usability of the amenity. The grill and pool area was also in poor shape by the time I moved out, with considerable grime build-up at and around the grilling stations and frequently overflowing trash receptacles. Cleaning of all these spaces was infrequent at best. Management treats residents with outright hostility and is immediately defensive when receiving complaints or notification of problems. Written correspondence is devoid of professionalism, with announcements typically riddled with spelling and grammatical errors. For prospective residents, be aware Alinea will attempt to nickel and dime you at every opportunity. All options for online rent payment have a convenience fee attached the only way to avoid an extra fee is to meticulously pay by paper check at the leasing office. Be prepared to contest your deposit at moveout. Pay especially close attention to the appliances, and take many photos at move in. Alineas bread and butter charges for pocketing deposits are the glass stovetops and the drawers in the refrigerator. Both are easily damaged, and they are counting on you to either not notice the previous wear and tear at move in or to accidentally break them yourself. Additionally, be very persistent in getting every agreement in writing as the property manager will avoid honoring them if possible. If you make the unfortunate choice of living in these so-called luxury apartments, prepare for the honeymoon phase to end quickly.

I love all my neighbors! It's quite east to meet people and everyone is friendly. There is a lot of noise in the apartments unless you live on the top floor. I didn't expect this since it is a new complex. There have been problems with the floors outside of apartments smelling like trash. Also, the dog trash receptacles are not emptied frequently and often too full.