Brookside Gardens

129 Mercer St

Property Ratings

5
4
4
0
3
0
2
0
1
3
October 23, 2020
furnished not available. their sister property offers furnished apartments at minimum of $3500.
Anonymous
April 09, 2020
They are unfriendly have mice and cockroaches
Anonymous
September 17, 2019
Really friendly, great customer service. Unfortunately it didnt wind up being the place for me, but the apartments were very nice!
Anonymous
August 30, 2018
The leasing lady Ray helped my sister get into an awesome apartment. Also, gave some great ideas on color schemes and decorations. She's awesome!!!
Anonymous
May 01, 2018
The best maintenance team, I have been a resident at Brookside Gardens since 2004 here at East Cliff Street. The supervisor Gus is nothing but amazing going above and beyond pushing his staff for greatness. The new customer service representative has been very sweet and attentive to my needs and getting things done in a timely manner. I would recommend to anyone to live here, I've known Ashley for years and she is always great and professional. Only bad thing is how old the structure of building is and old piping.
Anonymous
May 01, 2018
I have been living here for 6 months and I would recommend this complex to anyone looking to rent. I rated 5 stars due to the cleanliness of my apartment, they except pets, its affordable, and the staff and maintenance really value there tenants. Thank You Brookside Gardens.
Anonymous
July 23, 2017
I currently live in Middletown, New York, which is two hours from this complex. I called them on a Saturday and asked if they have an apartments available for $1193, which is the lowest that they have. They call this model the Springfield. A woman there said they did and I made an appointment to view it the next day at 3 PM. The following day, they asked to move the appointment to 3:30 PM because they mistakenly double-booked the viewing time slot. I said okay, and I confirmed that they still had the Springfield model available. This was a different woman on the phone this time, and she said she was no sure. I said, you need to be sure because this is a two hour drive from Middletown, and I'm not coming there if you don't have one. She checked with her manager and said that they did. So I'm on my way for the appointment which is now at 3:30 PM. I got stuck in traffic and called them to let them know. This time a different woman answered. She didn't even know I had a viewing appointment. I explained to her, tell me right now if I have the appointment or not because I'm on my way, and I'll turn around right now, if you can't keep proper organization. She checked with her manager, and she said we found the appointment. Finally, after a two and a half hour drive, which included traffic, I arrive at the rental office for the complex. The manager speaks to me and goes over the Springfield. She states that all Springfields are $1293 instead of $1193 because they were recently renovated. I asked why wasn't this ever communicated to me over the phone? She said she apologized for it not being communicated. I informed them that they are preforming bait-and-switch which is illegal. I also informed them that I will be writing about my experience on every listing website they are on, and reporting them to the Better Business Bureau and walked out the door.
Anonymous