I would like to start off by saying if I were able to give it less than 1 star, I would. I was very disappointed with the professionalism of this establishment from moment one. The front desk "Leasing Consultant" was not very smart and seemed to play magic tricks with figures regarding how much money was due and when. In fact, she was so poor with her communication skills, the day that I went to put down the necessary deposit to hold a unit, she told me one amt, and when I got there, required a different amt. What was most frustrating about this exchange was that they required certified checks or money orders for all transactions, so her inability to be clear with amts due cost me extra fees to get these checksThat being said, after having numerous negative signs that just made me feel like I should not sign a lease with these people, I decided to let them know I was no longer interested. The $300 that I put down for a deposit to hold the unit was a "redecorating fee". This fee is described as refundable up until you sign a lease, but the required deposit at approval to hold the unit for you. My approval happened on 4/17/18 but the unit wasn't available til 7/1. This unit still had tenants in it & presumably had a "redecoration fee" that was submitted. I told Saddle Club after 8 days I was no longer interested, & I was informed by Corporate they were not able to refund my "redecoration fee" because the unit has been taken off the market for a week. I was not told that the deposit was used for marketing fees. It seems disingenuous to have them keep a deposit to "redecorate" when I have not lived in the townhouse, have not signed a lease, and we are still 2.5 months out from me being able to even HAVE the unit due to people still living in it! This is just bad business all the way around. I will definitely steer clear of them for the future and make sure all of my friends do the same.