Saddle Club Townhomes

• 5/5 stars based on reviews

  May 10, 2021

  I still have not heard back from them and I am very interested in them

  Anonymous

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  Property Manager - May 17, 2021

  Hello,

  Thank you so much for expressing your interest in our apartments. We are thankful for your kind rating and we will get back to you as soon as we are able. We appreciate your patience and look forward to speaking with you but until then, we hope you have a wonderful day!

  Saddle Club Management

• 5/5 stars based on reviews

  March 08, 2021

  We are waiting for a opening to see the town home. Was a former tenant, would like to come back

  Anonymous

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  Property Manager - March 15, 2021

  Hello,

  Thank you for sharing your thoughts on our townhomes here at Saddle Club. We are so happy to hear that you are looking to come back to our community. If you have any questions, please don't hesitate to contact our team and we'd be happy to help you out! Again, thank you for the 5-star review and we hope you have an amazing day.

  Saddle Club Management

• 2/5 stars based on reviews

  June 07, 2019

  My lease will be up in a few days and I wanted to jump on and do a review. Ill start with the cons. CONS: After starting renovations on my new home I realized how cheap Saddle Club was with building these townhomes. The bathrooms are small. Theres no way around that. It was nice to have 1 1/2 bathrooms however theres not much move around space and I didnt decorate because I didnt want the bathrooms to feel cluttered. The living room and dining area share a space so if you have big furniture good luck. Saddle club is a dog environment however people let their pets poop all over and dont pick it up. Cant let your dog run off his leash and play as well so that sucked for my family. The rental office is polite however even if you pay your rent on time and are never late, if theres one slip up (maybe a banking issue) they will charge you $50 late fee even for one day and $35 because your bank charges them which is outrageous. Ive never paid my rent late ONE TIME during the year Ive lived here. When you move out prepare to do an expert cleaning of your townhouse because they will CHARGE YOU FOR EVERYTHING, READ YOUR LEASE. The neighborhood is average everyone is fairly quiet however there was a break in at my neighbors across the lot when I first moved in which was discouraging. If you want to put up security cameras you have to figure out a way to angle them from INSIDE the apartment. You cannot have cameras mounted outside your townhome. PROS: maintenance comes out almost immediately when called. They keep the outside grounds well maintained. If you have children, there are plenty of kids for them to play with. The bedrooms are a good size. The basement is good for storage or an entertainment room. Overall Id say homeownership is the way to go. Basic cable and WiFi are included. I have a few days left on my lease and Im happy. I wouldnt rent here again.

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  Anonymous

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• 1/5 stars based on reviews

  April 25, 2018

  I would like to start off by saying if I were able to give it less than 1 star, I would. I was very disappointed with the professionalism of this establishment from moment one. The front desk "Leasing Consultant" was not very smart and seemed to play magic tricks with figures regarding how much money was due and when. In fact, she was so poor with her communication skills, the day that I went to put down the necessary deposit to hold a unit, she told me one amt, and when I got there, required a different amt. What was most frustrating about this exchange was that they required certified checks or money orders for all transactions, so her inability to be clear with amts due cost me extra fees to get these checksThat being said, after having numerous negative signs that just made me feel like I should not sign a lease with these people, I decided to let them know I was no longer interested. The $300 that I put down for a deposit to hold the unit was a "redecorating fee". This fee is described as refundable up until you sign a lease, but the required deposit at approval to hold the unit for you. My approval happened on 4/17/18 but the unit wasn't available til 7/1. This unit still had tenants in it & presumably had a "redecoration fee" that was submitted. I told Saddle Club after 8 days I was no longer interested, & I was informed by Corporate they were not able to refund my "redecoration fee" because the unit has been taken off the market for a week. I was not told that the deposit was used for marketing fees. It seems disingenuous to have them keep a deposit to "redecorate" when I have not lived in the townhouse, have not signed a lease, and we are still 2.5 months out from me being able to even HAVE the unit due to people still living in it! This is just bad business all the way around. I will definitely steer clear of them for the future and make sure all of my friends do the same.

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  Anonymous

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• 5/5 stars based on reviews

  November 11, 2017

  We've lived here for about 2 years now and have been very happy with everything overall. Have only had to call maintenance for issues twice and both times they arrived quickly and made sure it got fixed the same day. Maintenance guys and Stephanie Coufal in the office are all very friendly and respond quickly to questions. When we first moved in I saw reviews on various sites bashing the management team but I have never experienced any issues with them - they've been nothing but friendly & accommodating to us. The maintenance team is really stellar and I hope they're paid well for doing such a great job all the time. Automatic withdrawal of rent is really nice since it's one less bill to remember. Leasing rate is definitely fair and we don't feel ripped off. Not sure if it's just our townhouse or if it's all of them, but I have never heard either of our neighbors making noise through the walls. Maybe they're just super quiet but I think the walls are just really thick which is very nice. Like most basements there is some water that gets in when it rains but it's not a lot and in ours it stays along the walls until it goes into the drain - I recommend if you store anything down there to put it on some pallets until you figure out how badly (or if) it gets wet. Really the only weird/annoying thing we noticed upon moving in was that the family room and bedrooms don't have ceiling lights, so you'll need to buy some upright lamps for them. If you're not from this area then you'll probably think Syracuse itself is awful to live in due to the snow, high taxes on literally every aspect of life, dumb laws, gas station pump triggers that won't lock in place (grrr), etc but Saddle Club makes it very bearable. Would definitely recommend the property, current management team, & maintenance staff to any of my family/friends looking for a place to live if they were to move up here.

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  Anonymous

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• 5/5 stars based on reviews

  November 16, 2014

  Great management. Always on top of everything!

  Munu S.

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