Rustic Village

Not recommend Rustic Village. The rent there is the most expensive in Rochester and their service is the worst Read More. My room's heating system has problem and kept noisy whole night. I cannot sleep for whole night. I reported the issue to Rustic office to repair at 4 AM in the morning but they didn't take any action. I called back in the afternoon and they said they have no idea when the problem will be fixed. They just don't care tenants at all. Rustic Village is the worst choice!!!

September 10, 2018

I wouldn't stay here again. From my experience, the administrative staff was less than courtesy and outright r Read Moreude at times. They're very excited and nice when they are trying to sell you on the place but once you have an issue or complaint they turn into someone completely different. For the price you pay and the treatment from the staff, it doesn't compare. At times I felt like the staff was doing me a favor by me staying there and that anything else was extra. Unfortunate because of how nice the landscaping is around the apartments and how well the maintenance staff treats you.

January 24, 2018

I wouldn't recommend staying here for one main reason...the staff is very unprofessional. Was treated poorly a Read Morend without respect on multiple occasions and you would think for how much you pay to stay here you would get better customer service but it seems like they've forgotten who actually pays the bills around here!

July 10, 2017

Excellent location but security was extremely rude . You could hear everything through the walls every convers Read Moreation and noise made in other apartments near you, you could hear.

June 24, 2014

The rule that says that if the renting contract is less than a year you have to pay $200 extra every month is Read Moreillogical and offending.

December 24, 2013