I am a new to the community and my experience has been horrible to be completely honest, the staff I feel should really take a class or course on customer service, and people skills. The property itself is nice and well kept, but the staff take away from that positive experience. I was assigned to a particular front office employee, and she has done nothing but ignore my phone calls, emails, directly to her and to the office through the portal. It seems when a tenant trys to be nice and respectful about an issue, the staff ignore you, by not responding to emails, work orders in a timely fashion- but once the tenant is to a point where the are making countless calls to the on call answering service, and emailing the office , the front office staff still continues to ignore and not address the issue at hand , that just makes someone like myself a person who is new to the community feel as if my decision to live at the Landmark property was not a good choice . I would suggest, customer service training for all staff in the front office , attention to detail, understanding the needs of guest, and following up with them making it personal , and not hide behind the answering service and emails that are usually never returned in a timely fashion , only weeks later after we the guest have sent several emails and made several calls before anyone responds. I would not recommend my friends or family to live here at the property after my unfortunate experience with this property solely because of one front office staff, one apple spoils the whole bunch. Now if changes are made , there is a possibility, but until then NO WAY would not want anyone to experience this poor level of customer service. Its kind of like we as in Landmark have you locked into a property lease so we do not have to manage our end of the lease by not providing high level of service , we will just get to your concerns whenever we get around to it, and there is nothing you can do about it.