Strawberry Hill
- 1–3 Beds
- 1–3 Baths
- 780-1760 Sqft
The Highlights
Here are some of the most popular amenities
Washer & Dryer In Unit Air Conditioning Dishwasher Swimming Pool Cable Ready Fitness Center Extra Storage Balcony, Patio, Deck
3D Tours and Videos
Explore Strawberry Hill from the inside and out.
This property may offer live video tours through apps like FaceTime and Zoom.
Floor Plans
1 Bedroom
2 Bedrooms
3 Bedrooms
Prices, specials, features and availability subject to change.
Pet Policy
Dogs
- Dogs Allowed
- Maximum weight: 100 lbs.
- Initial fee: 300
- Maximum pets: 2
Cats
- Cats Allowed
- Maximum weight: 100 lbs.
- Initial fee: 300
- Maximum pets: 2
Amenities
Living Space
- Air Conditioning
- Washer & Dryer In Unit
Perks
- Cable Ready
- Extra Storage
- High Speed Internet Access
- Internet Included
- Wireless Internet Access
Kitchen
- Dishwasher
- Garbage Disposal
- Refrigerator
Outdoor Space
- Balcony
- Patio
Features
- Basketball Court(s)
- Business Center
- Playground
- Fitness Center
- Swimming Pool
- Tennis Court(s)
Management Details
- Accepts Electronic Payments
- On Site Maintenance
- On Site Management
- Emergency Maintenance
- Short Term Available
Neighborhood
- Pet Park
Safety
- On Site Patrol
Transit
- Public Transportation
Unique
- 1 Mile to SouthPark Mall
- 24/7 Lease Online
- 24/7 Resident Portal
- 3 Miles to Uptown
- 80 Cable Channels Included in the Rent
- Active Resident Social Calender
- Beautiful Saltwater Pool and 2 Smaller Pools
- Brand New State-of-the-Art 24 Hour Fitness Center
- Close to Providence Day and Country Day Schools
- Club House Available for Private Resident Socials
- Clubhouse
- Communty Garden w/Raised Beds & Water Supply
- Exemplary Customer Service
- Extra Large Liveable Floor Plans
- Gorgeous Apartment Home Renovations
- Locally Owned and Managed
- Near Charlotte Latin & Charlotte Christian School
- Next door to Historic Cotswold
- On CATS Busline
- On-site Shopping Village with The Fresh Market
- Pet Friendly, Lots of Space for Walking the Pup!
- Plantation-Style Blinds
- SouthPark Location
- State of the Art Cardio Fitness Center
- Transit Friendly
- Very Large Business Center
- Water Included Select Apartment Homes
Fees
Description
Community Information
619 UnitsBuilding Type
apartmentsManaged By
Marsh PropertiesDescription
Marsh Properties has long been part of Charlotte's skyline. When Lex Marsh built his first multi-family residences in the 1920s, he demonstrated a deep sense of stewardship for our community and its people. Through all the years, we've developed local landmarks like Strawberry Hill, Queens at Granville, Sedgefield and Providence Park.\r\nOur properties are a source of pride for our residents and our staff. We believe that an investment in high quality employees and high quality products results in a unique Marsh standard that differentiates our communities. Exceptional service is our hallmark. We strive to anticipate our customers needs. Our employees are knowledgeable, prompt, reliable, courteous, and dedicated.\r\nWe proudly pass our family tradition of quality and gracious living along to you.Schools
Lansdowne Elementary School
Charlotte-Mecklenburg Schools
Grades K-5 • public
Mcclintock Middle School
Charlotte-Mecklenburg Schools
Grades 6-8 • public
East Mecklenburg High School
Charlotte-Mecklenburg Schools
Grades 9-12 • public
Charlotte Secondary School
Charlotte Secondary School
Grades 6-12 • charter
Community Charter School
Community Charter School District
Grades K-5 • charter
Getting Around
Car-Dependent
Somewhat Bikeable
Some Transit
Ratings & Reviews
See what people are saying
Property Ratings
- 58937.238493723849366%
- 411046.02510460251046%
- 32510.460251046025103%
- 283.3472803347280333%
- 172.928870292887029%
Ratings & Trends
Location
4.6Value for the Money
3.8Maintenance
4Office Staff
3.9Landscaping
4.1Building Exterior
3.9Move-in Condition
4.2Parking Availability
4.5Recreational Facilities
4.3
Review this property
Share details of your own experience
- October 13, 2018Cleanliness and property offers pools, workout areas and community gatherings. Location is good as well.Anonymous
Property Manager - October 15, 2018
Thank you for taking the time to submit a review.
- October 11, 2018The apartment is spacious and perfect for what we need while building our new home. The community is very welcoming and we love walking through the complex and meeting new neighbors almost daily.Anonymous
Property Manager - October 15, 2018
Thank you for taking the time to submit a review. We are happy you are enjoying your time at Strawberry Hill.
- October 10, 2018The experience upon moving in subpar. The bathrooms in the master are poorly designed in the townhome with below average counter heights and outdated fixtures. We have experienced several bug problems since moving and continue to experience this issue.Anonymous
Property Manager - October 15, 2018
We are sorry to hear that you have not had a good experience with us. I would like to invite you to stop by or contact the office to further address your concerns.
- October 10, 2018Good so farAnonymous
Property Manager - October 15, 2018
Thank you for taking the time to send us a review.
- October 10, 2018Always find bugs in the apartment. Luckily they're small and can be handled but it's an everyday headacheAnonymous
Property Manager - October 15, 2018
Thank you for the response. Please contact the office if you wish to schedule pest control.
- October 07, 2018It seems to be a well run community with nice amenities & is conveniently located to shopping, restaurants, etc.Anonymous
Property Manager - October 08, 2018
Thank you for submitting a review.
- October 06, 2018I gave an average score because we have so many bug issues and feel it's because the bushes are too close to our windows and because of brush left near our front door where bugs love to live. I feel this should have been addressed before we ever moved in. We hate bugs and are terrified. We hope management will take care of these issues because just having pest control stop by is not working.Anonymous
Property Manager - October 08, 2018
Thank you for the review. I am sorry to hear you are having issues and we are in the process of getting the landscaping addressed throughout the community. I will be happy to discuss it in more detail if you would like to call or stop by the office.
- October 05, 2018My only complaint would be the washer/dryer mixup when I moved in. Otherwise its quiet here, and no one bothers me.Anonymous
Property Manager - October 05, 2018
Thank you for taking the time to submit a review. Hopefully everything is working with the washer and dryer. Please contact our office if need further assistance.
- October 04, 2018Always responsive staff, residents and staff care about the complex, clean common areas, resident participation in eventsAnonymous
Property Manager - October 04, 2018
Thank you for the response.
- October 04, 2018Neighbors are very friendly! It's a great place to live minus some construction in the area and across the street the overall feel is very "homey" and does not seem like a complex but more like a neighborhood.Anonymous
Property Manager - October 04, 2018
Thank you. We hope you continue to enjoy our neighborhood.
- October 04, 2018So far so good for the most part. We have lost power twice since moving in a month ago and I'm concerned this will become an issue. My only other real complaint are the bugs. I realize this is a heavily wooded area and here will be bugs, however it's obvious that there isn't any actual pest control happening around doorways etc. the spider situation is borderline epidemic! Overall though it is a good place so far.Anonymous
Property Manager - October 04, 2018
Thank you for the review. The power issue has hopefully been resolved with Duke Energy. Once from the storm and another due to line issues. Pest control is onsite every Thursday. Should you wish to have your apartment, or just the exterior sprayed, please contact the office to be added to the list. Please let us know if you have any additional questions or concerns.
- October 04, 2018Great, clean safe location. Only downside is that the townhome could be more energy efficient and is very outdated.Anonymous
Property Manager - October 04, 2018
Thank you for the review. We are in the process of remodeling our apartment homes. We will be happy to discuss this with you if you would like to contact the office or stop by.
- October 04, 2018We have had a good experience so far. Community is quiet and well taken care ofAnonymous
Property Manager - October 04, 2018
Thank you for taking the time to submit a review.
- October 04, 2018Nice staff, caring and a good communal feel.Anonymous
Property Manager - October 04, 2018
Thank you for taking the time to submit a review.
- October 04, 2018I've been in my apartment just over a month and the air conditioning has stopped working 3 times. I'm not looking forward to this happening in the winter. Also we have had insects and bugs that showed up on our first day here. I do appreciate that all issues were resolved in a timely matter but it still isn't a good first impression.Anonymous
Property Manager - October 04, 2018
I am sorry to hear that you did not have the best move in experience. Please do not hesitate to contact the office, or speak the Property Manager directly, if you have any issues or concerns. As a reminder, pest control is onsite every Thursday. Should you wish to have your apartment sprayed, even if it is just the exterior, please contact us and we will add it to the list.
- October 04, 2018Overall it's been good. Just general issues with things like harmless bugs (gnats, millipedes, etc). And some dissatisfaction on trash dumpster location.Anonymous
Property Manager - October 04, 2018
Please let us know if we can be of assistance with any concerns you may have in your apartment or within the community. Pest control is available every Thursday. You are welcome to contact the office and we will be happy to add you to the list.
- October 04, 2018The leasing staff has always been very attentive to any request or question I have had since moving in, including a very prompt response from the maintenance personnel when I needed something looked at in my apartment. I have thoroughly enjoyed renting in the Strawberry Hill community and would recommend it to anyone.Anonymous
Property Manager - October 04, 2018
Thank you for taking the time to submit a review. Please let us know if we can be of assistance.
- October 04, 2018I have been living here for 2 months and am quite pleased. Maintence is very responsive and always fixes issues within a timely manner. The front office is always very nice. The townhouses are spacious and there is plenty of parking. I never here noises from my neighbors which is always a plus. It's pet friendly, has 3 swimming pools, and the gym is decent. Great location although traffic can be a pain sometime. My only complaint is the amount of roaches outside. While few have been inside my townhouse, they are still in the parking lots and patios.Anonymous
Property Manager - October 05, 2018
Thank you for taking the time to submit a review and letting us know how much you enjoy Strawberry Hill. Pest Control is available every Thursday. Please let us know if you would like to be added to the list.
- October 04, 2018Maintenance is very responsive, leasing office staff very friendly and professional, grounds are very well-maintained.Anonymous
Property Manager - October 05, 2018
Thank you for comments.
- October 04, 2018We moved to Strawberry Hill about two months ago and we are so so glad we did! The neighborhood is incredibly safe and has a range of residents. I love that the CARES team has several events over the course of the month with activities catering to families often times.Anonymous
Property Manager - October 05, 2018
Thank you for submitting a review and taking the time to let us know what you like about the neighborhood. We look forward to our events as well and look forward to seeing you there.
- October 04, 2018The large complex is great for walking, very dog and people friendly. They also take maintenance requests very seriously, even after hours, which is great. It's quiet and they schedule a lot of resident events. Lots of recycling areas. The traffic on Providence Road during rush hour is tough. I only have 2 complaints living here: 1) the upstairs is HOT, with only 1 vent per room and ceiling fans not allowed 2) the roaches! Not "water bugs", true roaches. I know, I am in the South, but in 20+ years renting and owning, this is the 2nd worst place I've lived for that. I have pets and use my own professional grade pest control on the inside (Demon WP and Advion) and still see roaches inside 1-2x a week. Walk through parking lots at night and they scurry under your feet. Their pest control service needs to try alternative methods and spray the outside of every building/trash/recycle EVERY week. It feels like a true infestation through-out the complex.Anonymous
Property Manager - October 05, 2018
Thank you for your feedback. We offer pest control to all residents each week. Please contact the office and we will add your apartment and surrounding area to the list. They are here every Thursday.
- May 10, 2016Management is always cordial and available. Needs and requests are met in a timely, often prompt, and professional way. The units are immaculately prepared for a move-in, are clean and appearing new. The grounds are well groomed. Management is careful to advise via letter any security concerns that may arise. A policeman lives in the community and is introduced at the annual meeting that is held for residents and where Police Officers hand out materials, and lecture on safety measures..Anonymous
Property Manager - May 10, 2016
We appreciate your comments and thank you for taking the time to complete our survey. I will gladly pass along your comments to our Service Team. Please let us know if we can be of assistance.
- May 03, 2016Maintenance is prompt and polite,activities and neatnessAnonymous
Property Manager - May 10, 2016
Thank you for your comments. I will be happy to pass this along to our Service Team.
- May 03, 2016It's a very nice community with friendly neighbors around every block. The staff are quick when it comes to repairs and someone is always there for help. The office can get very busy at times but the staff does the best they can to satisfy everyone. They always have neighborhood events that range to all kinds of people and familiesAnonymous
Property Manager - May 10, 2016
Thank you for taking the time to complete the survey and comment on what you enjoy about Strawberry Hill. I understand the office can be very busy at times and we appreciate your patience and understanding.
- April 30, 2016It's a lovely place to stay at with lush greenery and as its only been a month I don't have a lot to sayMelanie D.
Property Manager - May 10, 2016
Thank you for taking the time to complete our survey. Your comments are appreciated.
- April 30, 2016Strawberry Hills is a good place to live with kids. As we relocated to the states from Europe we prefferd to move in to a townhome in a condo instead of having a single house (without neighbors, common play ground, pool etc.). Besides that the school were our daughter will go to is close and generally the location is perfect for us: fast out in the green, still close to uptown, South Park Mall, good grocery store is close...Hansruedi N.
Property Manager - May 10, 2016
Thank you for your comments. We are happy you decided to make Strawberry Hill your home.
- February 22, 2016the aparmtents here are amazing and well furnished when you move in.Anonymous
Property Manager - May 10, 2016
We are happy to hear that you had a pleasant move in experience. Please let us know if we can be of assistance.
- February 20, 2016Good value for the money with good sized rooms in the apartments and a good amount of storage. Sound transfer between units is minimal. Nice amenities and an effort on the part of management to make residents feel at home (e.g., Christmas/Holiday Party, Strawberry Hill Cares Team, etc.). One VERY STRONG Suggestion: Either expand the recycling centers or increase the frequency with which they are serviced. They are constantly overflowing, and it looks like a pigsty when that is the case.Anonymous
Property Manager - May 10, 2016
Thank you for your suggestion. Please contact the office for more information regarding this issue. We will be happy to discuss this with you.
- February 20, 2016When I came to view the apartment I was told of 2 available, 1 not ready for viewing, but was given an verble description. Chose the verible description one. I'm sorry I did, to much went wrong after that, should have been told about the different forms of heating electric, heat pump and gas. Heat pumps are very loud, and run mostly all the time, in the spring & summer can't open windows b/c of the loud noise. heating system, storm windows, front door, storage door, bugs, peeling ceilings, etc.Kimberly S.
Property Manager - May 10, 2016
I am sorry to hear that you did not have a pleasant move in experience. Please feel free to contact me if I can be of assistance.
- September 01, 2015I had to move from my unit due to it being torn down and not being rented past December 2015. I moved to anothe unit in the community and was not offered a discount. Also I moved to an upgraded unit, but went from having tile in the bathrooms to lenolium and from have a elongated toilet to a small round toilet not suitable for adults. Seems like a downgrade to me. Washable paint should be used on the walls, so that when you try and clean the walls the paint does not rub off.Anonymous
- August 31, 2015it was not a good experience in signing up for Strawberry Hill, but since we've been here it has been pleasant.Anonymous
Property Manager - September 01, 2015
I am sorry to hear that your leasing and move in experience with Strawberry Hill was unpleasant. Please contact the office and ask to speak with the Property Manager so I can better understand what challenges were faced and how we can improve in the future.
- August 26, 2015I wish we would have assigned parking spaces for each unit. Many of our neighbors park in front of our unit, which makes it quite difficult for me to maneuver with my small baby. I wish this complex had a car washing area.Anonymous
Property Manager - August 26, 2015
Please contact the office and let us know where you are experiencing this issue. Although there are no assigned places, we do request that residents park in front of or closer to their apartment and have all guests or secondary vehicles park in overflow areas. We will be happy to assist you in any way we can.
- August 26, 2015Rated this property as a 'good' because the management is great, complex is in a good location, and price is right. Not an excellent due to old building issues that naturally will arise. The counters in the bathrooms are oddly short. Small closet space; especially strange that the guest room has a bigger closet than the master bedroom. Would love if the complex would have more dog waste pickup stations with trashcans and even add a dog park in the back where it's very empty!!!!!!!!!Anonymous
Property Manager - August 26, 2015
Please let us know if you have a suggestion for another location for a pet station and we will gladly look into it.
- August 25, 2015Excellent staff! Always helpful. Just need to keep the pet trash cans emptied and grass cut more often. Spider webs all along the building. Needs to be strayed.Anonymous
Property Manager - August 25, 2015
We will be happy to treat the front and rear of the building while pest control is on property. Please contact our office and we will write up the service request. Also, if we have missed one of the pet stations, please let us know and we will address it immediately.
- August 24, 2015Wonderful family community and very quiet. We feel at HOME! :)Anonymous
Property Manager - August 24, 2015
We are so happy to that you are enjoying Strawberry Hill. Please let us know if you need anything.
- August 24, 2015Everyone has been very nice since I moved in a little over a month ago. The few minor maintenance issues were solved within 48 hours, which I was very pleased with.Anonymous
Property Manager - August 24, 2015
I am happy to hear that we took care of everything for you. If you need anything else, please let us know.
- August 24, 2015Misleading information about the units. Old and not maintained, i. e., poor workmanship in readying a unitforanew tenantAnonymous
Property Manager - August 24, 2015
I am sorry to hear that you are not happy with your apartment. Please contact the Leasing Office and a member of management will be happy to meet with you to discuss your concerns.
- August 24, 2015The apartment has great value. I couldn't have found a better $/sqft option in the area. I live in a 2br apartment and it's very quiet & private. The location is both good a bad. The good part is that I am <5 minutes from Southpark Mall and ~15 minutes from the edge of uptown. The bad news is that I am 20 minutes from SouthEnd and 20 minutes from NoDa, so the location is not very convenient to going out with friends.Anonymous
Property Manager - August 25, 2015
Thank you for your review. Please let us know if we can be of assistance.
- August 21, 2015Love the location, however the HVAC system is dreadful. There is a 10 degree difference in summer and winter between the thermostat setting downstairs and the temperature upstairs. The master bedroom has one vent for the entire room. By contrast the bathroom has one vent and is 1/10th of the size. Also the insulation and windows are extremely inefficient and suck heat and cooling out of the unit. It is a major issue that needs to be addressed, particularly for the farily high end rent.Anonymous
Property Manager - August 21, 2015
Thank you for responding to the survey and we are happy to hear that you love the location. Please contact our office to discuss the concerns with your HVAC and we can have one of our maintenance technicians come by to take a look at and see what can be done.
- June 17, 2015The outside stairwell id dirty and needs to be cleaned often. I have swiped before, but it needs to be blown with a leaf blower at least once a week. ThanksAnonymous
Property Manager - August 24, 2015
We have recently had many of the breezeways pressure cleaned. Please let us know if we need to address yours and we will be happy to write up a service request to address it.
- June 06, 2015Friendly, helpful office & maintenance staff; beautiful,spacious, & well-kept landscaping and facilities. Nice variety of townhome and garden apartments. Fun social events for adults & families. Quiet, friendly community.Anonymous
Property Manager - August 24, 2015
We are happy to hear that you are enjoying Strawberry Hill. Please let us know if you need anything.
- March 03, 2015Apartments are quiet. Issues are handled promptly. Near FreshMarket.Anonymous
Property Manager - March 09, 2015
Thank you so much for your kind review, we very much appreciate it!
- February 27, 2015Our end unit apartment is cold and the heat seems to run almost constantly. The floors are especially cold. We have been told that they will be re-insulating in the crawl space under the apartment but it does not seem to have been done yet.Anonymous
Property Manager - March 09, 2015
We appreciate your comments and concern, and would very much like to discuss this with you. Please feel free to call or stop by the office. Thank you very much for placing this post.
- February 23, 2015I had the fortune of moving into a newly refurbished townhouse, in impeccable condition, with stainless steel appliances and dark wood cabinets for the kitchen, and a fresh coat of paint on the walls. Moving in was hassle-free, and the office staff was courteous. The only issues with the place are how far you have to go to throw away garbage (the only compactor is deep in the complex), slow cleanup after a winter storm, and parking availability next to my unit (which is not all the time).Anonymous
Property Manager - February 23, 2015
Thank you very much for your positive comments regarding the renovated townhomes, your move-in experience and your positive comments regarding our staff, we appreciate this very much. With regard to the compactor location, snow clean-up and parking, we would very much like to discuss these items with you. Please feel free t call or stop the office at your convenience.
- December 16, 2014Everyone has been helpful. Maintenance is prompt and courteous. Unit is nice size.Anonymous
Property Manager - December 17, 2014
Thank you for taking the time to fill out the survey. We are happy to hear that your overall experience at Strawberry Hill has been good. Please let us know if you need anything.
- December 16, 2014The apartments are old and when you walk upstairs it feels/sounds like you will fall through the floor. We are less than impressed with staff in the office, they have been rude and condescending. We have a roach problem and have to spray for bugs often. Overall we are very unsatisfiedAnonymous
Property Manager - December 17, 2014
I am so sorry to hear that we have not met your expectations. I would like to invite you to contact me in regards to these issues so that we could come to a resolve.
- December 15, 2014Prompt and efficient service Amenities Ground maintenanceAnonymous
Property Manager - December 17, 2014
We are happy to hear that you have received good service. Please let us know if you need anything.
- December 15, 2014Good place to live.Anonymous
Property Manager - December 17, 2014
We are so glad you have chosen to call Strawberry Hill home. Please let us know if we can do anything for you.
- December 12, 2014I resided at Strawberry Hill from 2003-2010, then I moved away to Huntersville; however, I missed the community and the positive atmosphere so much that, despite the huge increase in rent, I moved back to Strawberry Hill this past August, and I am so happy to be back.Anonymous
Property Manager - December 17, 2014
We are also very happy to have you as a resident again. Please let us know if there is anything you need.
- December 12, 2014re many amenities that the staff provides and in the development that are very nice for the residents.Anonymous
Property Manager - December 17, 2014
We are glad to know that you are enjoying the amenities offered at Strawberry Hill. Please let us know if you have any questions.
- December 12, 2014The office staff have been extremely responsive to any need I've requested. The community is well-maintained, and shows the management cares about the property and their reputation.Anonymous
Property Manager - December 17, 2014
Thank you for deciding to call Strawberry Hill home. Please let us know if you need anything or have any questions.
- December 11, 2014nicely kept, a bit oldAnonymous
Property Manager - December 17, 2014
Thank you for taking the time to complete our survey. Please let us know if we can be of assistance.
- December 10, 2014Appreciate some of the planned activities. Haven't attended any yet but like the idea of activities where I can meet my neighbors.Anonymous
Property Manager - December 17, 2014
We hope you decide to attend one of the CARES Team events or one of our resident events. Check the first quarter newsletter in January for details of our upcoming events.
- December 09, 2014You all have so much compassion in your jobs and it shows. I could not ask for a better place to live.Anonymous
Property Manager - December 17, 2014
We appreciate your feedback. Please let us know if you need anything.
- December 09, 2014I have lived many places but Strawberry Hill beats them all for apartment living. Of course, you have neighbors and other people to consider all the time but that comes with the territory or living in a complex. It's very quiet and peaceful. Great place for kids, dogs, but not so much for entertaining due to neighbors. However, having the fresh market, Rite-Aide and a couple of restaurants is amazing!Anonymous
Property Manager - December 17, 2014
Thank you for choosing to call Strawberry Hill home. We appreciate having you as a resident. Please let us know if you need anything.
- December 09, 2014I had a short lease and overall, the apt and community met my needs well. The apartment was showing a bit of age (bathrooms, kitchen) but it was very clean.Anonymous
Property Manager - December 17, 2014
Thank you for choosing Strawberry Hill as your home, even if it was for a short time. If you need anything in the future, please let us know.
- December 06, 20143rd floor unit requires use of stairs. Traffic noise due apt location is a negative.Anonymous
Property Manager - December 17, 2014
We appreciate your feedback. Let us know if there is anything we can do.
- November 26, 2014Quick response to need for replacement or service. Excellent care of grounds, shrubbery,etc.Anonymous
Property Manager - November 26, 2014
Thank you for your review of our Service Team and landscaping. Please let us know if you need anything in the future.
- November 25, 2014Roaches, Roaches, Roaches not bugs but ROACHES, winter, spring, summer and fall, Interior and ExteriorAnonymous
Property Manager - November 25, 2014
We appreciate your candid review. Can you please contact our property manager to discuss? We want to resolve any and all issues you may have. Thank you.
- November 25, 2014I've had a couple of issues with Strawberry Hill, namely when renewing my lease. The manager ended up assisting me with my problem but it took several emails and phone calls in order to get this done.Anonymous
Property Manager - November 25, 2014
Thank you so much for the review regarding your renewal process. While there may have been a couple of concerns, we are happy we were able to resolve them.
- November 25, 2014I love the neighborhood and the property amenities (NICE fitness/business center, recycling pickup). I moved to another Marsh property and I really miss what I had before. But management has been consistent across properties regarding (quick) responsiveness. The ONLY drawback with Strawberry Hill (apts - can't speak about townhouses) is that the floors and walls are super thin. It's tough unless you're on the top floor.Anonymous
Property Manager - November 25, 2014
Thank you so much for your comments, all of us at Strawberry Hill appreciate your review. If you would like to discuss any items, please feel free to come by our office. Thank you.
- November 25, 2014The service is a little laxAnonymous
Property Manager - November 25, 2014
We want to make sure our residents are happy with our service. Our property manager is very interested in talking with you. Please feel free to call or stop by our office.
- November 25, 2014We have had a continual problem with spiders and cockroaches in our place. In addition, we have had to have the washer and dryer replaced, part of the carpet replaced from the leading air conditioner, and work completed on our heating system. The appliances are old and showing their age and that is a drawback. The unit is pretty dated.Anonymous
Property Manager - November 25, 2014
We do appreciate your comments. If you would like to continue this discussion, please feel free to contact our property manager, Jessica. We are happy to assist.
- November 22, 2014Community is really nice and green.apartments are clean and well furnished.fresh market n rite aid is closeby to purchase anything for immediate need. Gym and pool is nice and clean .Anonymous
Property Manager - November 25, 2014
Our service team works very hard and appreciates your kind comments.
- November 22, 2014Nice and quite neighborhood.Anonymous
Property Manager - November 25, 2014
Thank you for your comments regarding our Strawberry Hill neighborhood!
- October 07, 2014We've had some maintenance issues over the years. I get the impression that the apartments are not meant to be lived in for as long as we've been there (7 years). Most issues have been taken care of promptly, but we have had an ongoing problem with mold on our living room ceiling. Our rent has continued to increase for a few years in a row and it's getting difficult for us to afford.Anonymous
Property Manager - October 07, 2014
Thank you for your candid and honest review. We very much appreciate hearing what our residents think and value your opinions. Please feel free to call us if you would like to discuss further.
- July 11, 2014Unresponsive to concerns. Had ivy damaging the structure of the house and I resorted to pulling it out myself since the people they brought out left before finishing the job. When I contacted the office, the majority of the staff there was so rude to me that it decided to take the risk of poison ivy rather than interact with them again. Terrible move out experience. Misplaced my key, and called my roommate and I multiple times blaming us. Over charged me for damages I did not make.Anonymous
Property Manager - July 22, 2014
We apologize that your experience at Strawberry Hill was not to your satisfaction and would like the opportunity to discuss any issues or problems that you have. Please contact us at 704-366-1944.
- June 28, 2014Positives: Apt size/location. Negatives: SAFETY & PROPERTY UPKEEP bc MARSH PROP is CHEAP. Requests frequently disregarded or promised but not executed. IE: Poor/no lighting on walks/steps to shopping ctr. Only 1 spotlight, which is totally inadequate, doesn't light entire walk/area and is typically burnt out for months at time. Green mildew on ext siding, Dead limbs from disease/no pruning hang low/fall, Trash disposal FAR AWAY inhibits ease of disposal/recycling, old sidewalks in disrepair, etcAnonymous
Property Manager - July 22, 2014
Thank you for bringing your concerns to our attention. We are in the process of addressing these issues. If you have any further concerns, please call our office at 704-366-1944.
- June 24, 2014Every year at lease renewal the price magically raises.Anonymous
Property Manager - October 07, 2014
We appreciate your response regarding the rate increases. We do want to express our management team reviews each and every renewal rate, and takes great care in implementing the rate increases. If you would like to discuss, please feel free to call our office or stop by. Thank you.
- June 10, 2014The team makes you feel like family.Anonymous
Property Manager - September 02, 2014
Thank you very much, we appreciate your kind words!
- June 10, 2014The lawn care personnel blow dirt underneath the front door. The rent continues to increase by large amounts each year; the raises that we receive from our employers usually are not as high as the rent increase amounts.Anonymous
Property Manager - July 22, 2014
Please let us know if you have any concerns regarding the Landscaping Contractors. We will be happy to address any concerns you have with them. If you have any questions or concerns regarding your rent increase, please call the office and we will discuss them with you.
- June 09, 2014The size of appartment for price and location, 3 pools and nice play groundAnonymous
Property Manager - September 19, 2014
Thank you so much for the nice review, we appreciate it very much!
- June 09, 2014We've been here for five, going on six, years. Our rent has increased every year, but there haven't been any significant changes or improvements to validate the rent increases. Trying to get through to someone on the phone with Marsh Properties is painful at times, and I feel as though I have gotten the runaround when I have spoken with a Marsh Properties rep.Anonymous
Property Manager - July 22, 2014
I apologize that you have not had the best experience in communicating with the Leasing Office Team. I would like the opportunity to discuss your concerns about the community and rent increases. Please contact me at 704-366-1944.
- June 08, 2014I have lived here for a number of years. The office staff alway's goes above and beyond. The maintenance staff has kept everything in top shape. The grounds are kept beautifully. I am proud to invite friends and family to my home.Anonymous
Property Manager - September 19, 2014
Your review is so appreciated. We will share this with our service team. We are happy to have you as our resident!
- June 07, 2014Love the community atmosphere and living within walking distance of restaurants and shops. Office and maintenance staff are friendly and helpful. Not happy about the yearly rent increases but still a good value for the money.Anonymous
Property Manager - September 19, 2014
Thank you very much for your positive review. We do understand rent increases can be difficult. Our management team works very hard to keep the increases fair and reasonable. If you would like to discuss the rates further, please contact Jessica. She will be happy to meet with you.
- June 07, 2014Property is immaculate. Service requests are answered promptly. Staff is friendly and helpful.Anonymous
Property Manager - September 19, 2014
Many thanks for your thoughtful review. We will share this with our service team!
- June 07, 2014The community is safe and is kept up pretty well overall.Anonymous
Property Manager - September 19, 2014
Your review supports our efforts to always do the best we can do, thank you!
- May 31, 2014Marsh Property is by far superior to excellent conditions of the apartment homes as well as the grounds and community ! The staff and leasing office is friendly and informative and very anxious to make sure the residents needs are met!Anonymous
Property Manager - September 19, 2014
Our executive management team and our Strawberry Hill team appreciate your wonderful review. Marsh Properties has been building neighborhoods in Charlotte since 1927, and is proud to have residents like you!
- May 31, 2014I have lived all over the east coast, including multiple cities in North Carolina. Strawberry Hill is BY FAR my favorite apartment complex. My neighbors are wonderful, the location is great, and the apartments are spacious and beautiful. The price is excellent considering the location, the safety, and the proximity to downtown and South Park. I would recommend Strawberry Hill to anyone looking to move in the Charlotte area.Anonymous
Property Manager - September 19, 2014
Wow, thanks so much for your review! We will share this review with our entire team!
- May 30, 2014I have had several non returned calls over the past 12 month. So, having to follow up with them regarding questions or issues has been a challenge. I was also hung up on by one of the employees after she and I had a confrontational conversation. She just hung up on me.Anonymous
Property Manager - July 22, 2014
I apologize that you have not had the best experience trying to reach us in the office, and that the experience has not been to your satisfaction. Please let me know if there is anything I can do to assist you.
- May 30, 2014The place is older. The maintance does not respond promptly. There are dogs off their leashes and a lot of out door cats.Anonymous
Property Manager - July 22, 2014
We apologize that our Maintenance Team has not addressed your concerns in a timely manner. Please contact our office and we will assist you in getting any issues or concerns resolved. Also, if you see anyone with a pet off the leash, please notify us so that we can address the issue.
- May 30, 2014Overall I like my experience at Strawberry hill. An area that could use improvement does include properly treating the wooden porches. The wood is not treated so mold quickly grows, the deck becomes very slippery when wet, and nails are constantly popping out of the joints and need to be fixed. If the wood was treated, the decks would not need to constantly be fixed and would be safer. Rent is a bit steep as well. Also, people from other Apt. complexes come and use our amenities (pool).Anonymous
Property Manager - July 22, 2014
Thank you for bring this to our attention. I will let our Maintenance Director know your concerns about the decks. We are also trying to make sure that our residents and their guests are the only one's using the pool areas. If you ever suspect otherwise, please call the office and we will be happy to come out and address the issue.
- May 30, 2014Air conditioning does not adequately cool the upstairs.Anonymous
Property Manager - July 22, 2014
Please contact the office and we will write up a service request to see if we can do anything to address this issue.
- May 30, 2014I have not been impressed by the leasing office staff. It has been very clear to me that residents are not valued. It seems that once the lease is signed, the staff does not want to be bothered with any questions/concerns from the residents. I also feel that the apartments are overpriced for the quaility of finishes/appliances.Anonymous
Property Manager - July 22, 2014
I am so sorry you feel that way. It is not our intent to make any resident feel they are not valued. I would like the opportunity to speak with you to see if there is anything we can do. Please contact our office at 704-366-1944.
- May 30, 2014I love Strawberry Hill, period. It takes me approximately 10 to 15 minutes to get to my job; plus, I can check on my mother if anything is happening. Also, the surroundings where this apartment complex is located is very secured, relaxing and safe. I think that's the main reason why my mom and I are still here.Anonymous
Property Manager - September 19, 2014
Thank you so very much for your review. Our team works very hard to provide a high quality of living for our residents!
- May 30, 2014I've been a long term resident for over 10 years but have recently become unhappy with the consistent rent increases. Also, when our water service changed to Conservice, my bill doubled. I've complained from the beginning but mgt only recently tried to determine the cause of the increase. At times, they totally ignored my email comments resulting in very unsatisfactory customer service. I've been paying more than double what the average tenant pays. I'm still waiting on their latest reactionAnonymous
Property Manager - July 22, 2014
We value you as a long term resident and we are working to resolve this issue. Please let me know if you have any further concerns.
- May 30, 2014Safe, clean and attractive apartments. Not noisy at all. Big closets, comfortable layout. Anytime I needed minor repairs the maintenance was performed effectively and quickly. Leasing Office people are very nice. You get what you pay for.Anonymous
Property Manager - September 19, 2014
Really appreciate your review. We will share this with our site and service team members, thank you so much!
- May 30, 2014I think the office staff at Strawberry hill is top notch. The grounds are kept up well and it is just a pleasent place to live.Anonymous
Property Manager - September 19, 2014
Thank you for your 'top notch' review- we appreciate it very much!
- May 30, 2014So far so best I never realized how it will play major role in my day to day activities like dropping kids to play school , swimming in to one of best of 3 swimming pools, gym and business center are few more petalsAnonymous
Property Manager - September 19, 2014
Thank you! We are very proud to offer our residents the wonderful community amenities we have. Everyone loves them!
- May 30, 2014Generally respond fast to concerns.Anonymous
Property Manager - September 19, 2014
Thank you for your review. If you feel we need to make improvements, please let us know. Our team always wants to do the best we can for our residents.
- May 30, 2014me and my family have enjoyed every moment of the 3 years here at strawberry hill apartments, it has been amazing , great staff and maintenance crew, great activities , very pleased here , Anthony Cannon and familyAnonymous
Property Manager - September 19, 2014
Thank you very much Anthony and family! We appreciate your kind review.
- May 30, 2014Have not been updated in 25 yrsAnonymous
- May 30, 2014Strawberry Hill Apartments has always been a beautiful, gracious adult community. The office staff is friendly and responsive to the needs of residents. In the last few years the mix of residents has become more diverse with the influx of families. There are wonderful restaurants and Fresh Market all within walking distance. A lovely place to call home.Anonymous
- May 30, 2014I'm disappointed by the landscaping and overall look of the grounds. When I see guys on lawnmowers going 25mph trying to cut grass on uneven land, it's no wonder there is scalping. Some areas look nice, but most beds and grassy areas are run down and poorly taken care of. The sidewalks are also annoying...wait 100 feet and the sidewalk you're on won't continue. Also, trying to push a stroller on them is not even worth it since there are no ramps on the curbs to the sidewalks.Anonymous
- May 30, 2014Cheap rent for decently sized apartments, although the interiors are a bit datedAnonymous
- May 30, 2014Property is well maintained. Service and landscaping personnel are pleasant and proficient. Most office staff are nice to deal with, but we found the resident manager to very negative. We felt she dealt with us as if we were the enemy, speaking harshly and assuming that we were breaking a all the rules when, in fact, we feel we have been very good tenants.Anonymous
- May 30, 2014Overall, the facilities are kept in great condition, the landscaping is gorgeous, and the location is fantastic. But, the quality of the carpeting is poor, and the unit can get really hot. I am not sure the HVAC is great.Anonymous
- May 30, 2014Maintenance and customer service are lacking. There isn't consistency in responses and problem solving. You will ask the same question to ten different employees and get ten different responses.Anonymous
- May 29, 2014I love being near a market, restaurants, pharmacy, shops, a bank and service station. The maintenance is prompt and efficient, and the landscaping is lovely. This is a place where friendly people live!Anonymous
- May 29, 2014I have lived here for almost 5 years and have had an awesome experience. The office staff is accommodating and friendly and the maintenance crew is always here quickly and completes work perfectly.Anonymous
- May 29, 2014I have been pleasantly surprise how quiet the town home. I have been a little undone with The lack of cool air upstairs due to the small ac unit. My neighbors are nice and so far we have enjoyed the community.Anonymous
- May 29, 2014every time i had an issue it was resolved.Anonymous
- May 29, 2014Location is convenient to pharmacy, grocery stores etc. Responsiveness to requests for service is generally quick. Personnel who service apartment friendly and helpful.Anonymous
- May 29, 2014well maintained houses and facilities like gym. neat clean community.Anonymous
- May 28, 2014The workers had to come multi times to fix something in my apartment.Anonymous
- May 27, 2014I do not have confidence that the property is managed in a professional manner. The only real advantage the property has over comparable properties is location.Anonymous
- May 27, 2014I think the community & management has changed in the last few year. We used to love it here and felt valued as a member of the community. However I feel that we are no longer valued and it is more about quantity over quality. It is not the community it used to be. The pricing has also made me start to look else where. Too many updates needed for the price we pay. Sad but I no longer enjoy it. Have met great people but everyone is moving out 1 by 1Anonymous
- May 27, 2014this is based on the promptness that has occured when your workers came to fix some structural and just odds and end problems in the apartment . however these should have been noticed before we moved in.Anonymous
- May 27, 2014My problem is that I love the location and have met so many nice people, however the staff in the leasing office are very intimidating and when you walk through the door, it's as if you are bothering them and they are too busy to talk to you or even care what your problem or issues are. I know people here who drive to the Marsh property office so they don't have to interact with the staff here. Should not be called a home. They care more about the transient renters than the longterm residentsAnonymous
- May 27, 2014My single-floor residence is spacious for a two-bedroom apartment, the kitchen especially . The area is relatively quiet and peaceful. The grounds and buildings are well-maintained. The management and maintenance staffs are always responsive and helpful. I have resided here for more than 10 years.Anonymous
- May 26, 2014Very nice neighborhood, landscape is very green and plenty of trees, feel like in a country environment, but in the city Maintenance and Sales staff are very good and courteous, some administrative are not so, they think that they own the place Overall is a good place to live inAnonymous
- May 26, 2014The size of the apartments is excellent. Don't get a townhouse with a gas fireplace as there is a terrible draft during the Winter time. Parking spaces are plentiful, but you might not be able to park near your apartment as it's first come first serve. The office staff was much better under Trish when things got done ASAP, now it's a bit lackadaisical. There are abundant green spaces and trees and the apartments are not on top of one another. You rarely hear your neighbor .Anonymous
- May 26, 2014Overall, I'm happy with living here as I believe that Marsh properties cares about their complex. Suggested improvements: I find that some rules have no teeth in them (weight limit for dogs is ignored by residents; motorcycles are discouraged, but there is one in my neighborhood); too many handicapped slots allotted for one apartment (3) in my neighborhoodAnonymous
- May 26, 2014Every time there has been a problem with anything in the apartment, management has taken care of it promptly and professionally.Anonymous
- May 26, 2014I am rating this poor because of decreased maintenance and a lack of tenant service. An example, maintenance requests/work orders taking 4 weeks to complete only after multiple calls. Customer service is low priority. The landscape over the last 7 years has gone downhill since we moved in. Most of grass area is covered with weeds, with the exception of the office area. The amenities usage is not monitored. As am example, I have seen tenants from across the street, come over and use the pool.Anonymous
- May 26, 2014Rent continues to rise and those of us o fixed income have a stable amount of money.Anonymous
- May 26, 2014Things are generally good, however not as "customer friendly" regarding maintenance or greeting in the office as several years ago.Anonymous
- May 26, 2014Pet owners need to be held accountable for their pet's waste and picking it up. Although the office is called, little is done about it. I would also like to see leases being used on dogs at all times. Our wall has yet to be fixed from the condensation from a year ago - just painting it does not fix the wall and how it looks. Tenants need to be held resposbile for their children as they run up and down the sidewalk outfront of our building.Anonymous
- May 26, 2014Apartments are very old and in poor shape on the "inside". I paid extra/month to have my "updated" and honestly it looked no better than my neighbors who have been there for 12 yrs. My biggest issue was the Management/Leasing Office. They will tell you anything to get you to sign a lease and once you move in, they are extremely rude and make you feel as if they are doing you a favor by allowing you to even live in their community. The Office definitely needs to do a little housecleaning of staffAnonymous
- May 26, 2014Sometimes spotty on maintenance issues, and since the apartments are aging, some issues need to be addressed more comprehensively and quickly and not just "painted over." Other than that, maintenance team is good and the office staff is great. I love the location, amenities and charm of the complex.Anonymous
- May 24, 2014Good location, good apartment sizes, nice facilities, very good response to concerns.Anonymous
- May 24, 2014The repair service is excellent and all service men are greatAnonymous
- May 24, 2014It is in a convenient part of town for the things I need and participate in.Anonymous
- May 24, 2014I love living at Strawberry Hill. My only request is they cut back the bushes more often as they grow way above window and bush next to door is way overgrown. Requested this 3 weeks ago and was told they will get to it soon..so far it hasn 't been done.Anonymous
- May 24, 2014I have lived here since May 2012 and have thoroughly enjoyed living in this community. I find that Strawberry Hill is close to all locations where I spend my time and this is very important to me as a senior citizen.Anonymous
- May 24, 2014The apartment is lovely, staff are super-friendly and helpful, people in the other apartments tend to be friendly and cheerful when you pass them, and the pool, fitness center, and work center perfectly fit my needs.Anonymous
- May 24, 2014Lack of tenant concern. Lack of maintenance inside and outside. Expect to make multiple calls before work orders are filled. We have 2 bushes that died a year ago and have not been replaced Focus on sister properties As a long term resident, I do not plan to stay. Amenities (pool & tennis courts) can be used by non-residentsAnonymous
- May 24, 2014There needs to be trash facilities spread throughout the community. I should not have to drive to the trash compactor. It is over 1/2 a mile away from my apartment.Anonymous
- January 14, 2014Rent is reasonable. Maintenance staff personable and efficient. Only complaint is heat pump which we are not used to.Anonymous
- January 09, 2014Maintenance was quick and timely, facilities were in good shape, community activities were great. I made a lot of friends at Strawberry Hill, and haven't so much at other apartment communities. Great location also.Mary S.
- December 27, 2013The grounds are perfect for taking long (or short) walks with my dog. Wonderful sidewalks to stroll on and lots of areas for nature walks. I have a 1 bedroom, 1.5 bath apartment and the half bath is a real luxury in a 1 bedroom apt. The apartment is older but has character. I think the price is a little high for the condition but having a small storage room on the balcony is wonderful. Very happy here!Kelly S.
- December 25, 2013Best apt I've ever lived in. Maintenance is great. Most things get fixed the same day. Great location. Close to everything.Anonymous
- December 24, 2013Always willing to help in any way they can.Anonymous
- December 24, 2013Someone had a very strong, rude personality in the office. I was treated poorlywhen I wanted to switch to a larger, quieter unit, so I left and purchased property. The apt. was turned over to me clean which I appreciated.Anonymous
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