The Avalon

My upstairs neighbors washer was leaking and caused some severe damage to my laundry room. It was reported and they stopped the leak but never fixed the ceiling. After being a resident for a year they lost my lease and put me on a month to month lease (an extra $200 a month) without telling me. And they admitted that I was not the only one that they havent told. They still have not returned my deposit almost a month after I have closed my account with them. This company has despicable communication with its residents and do not care about them either. They only want money and dont care about the needs of their residents. If I could give them 0 stars I would.

I would not recommend anyone to stay here. We had problems less than 2 months of moving in with conditions of the apartment. The apartments need to be updated in appliances and other things all the apartments need to be upgraded badly Grand terraces staff need to be reminded of good quality services they drag their feet in getting things done they lie and tell people the same story on things needed by residents. Maintenance The noise level is ridiculous unless you stay on the 3rd floor. They barely take care of neighbors if you have issues with them. But They're quick to tell you if your late on something but don't take of residents neighbors . They don't appreciate their residents. They need to do be and do better. Please beware and careful they sell you on false advertisement. Read that contract or lease agreement There is no way out unless you buy out They need to change that sign from luxury apartment homes to just apartments no homes because you won't feel like your home or comfortable. If your desperate this is for you.

Do not expect for ANY of your work orders to be done. Even in a timely fashion. My patio was destroyed by one of their preferred vendors and i had to clean up their mess. I requested that someone from the office contact me prior to them arriving so that I could have my patio cleared off. It was clear for a week and then I had a close family member pass and family was in town. I confronted the manager to only be basically dismissed and then reached out to the regional manager and nothing was done. I cleaned up the mess myself and stated that I would replace my own vase that was broken 30 and let them know. They did decided to enter a work order AFTER I had informed the regional as well as manager that I have already cleaned up. Mind you it was two days after I had emailed them that this was entered. Then I requested an additional work order this week and gave them three days to complete it. It is now Friday and they still have yet to enter the home. I have two burners on my stove that currently work and the hall bath fan makes an awful noise and can't be used. Not to mention that my dishwasher leaks into the kitchen floor when used. I will be giving my notice on Sunday, July 30, 2017. I have never lived at a community where they acted like they just don't care about their residents. I was asked if I should bring it to the managers attention. Why, so that I can be dismissed once again from the office. This is sad considering....

This is a good place to live. The only thing was that maintenance wouldn't arrive in a timely manner anything that was wrong they would say it wasn't priority and wait a few days to have maintenance fix whatever needed to be fixed. The recently painted over the parking and didn't really fix the unevenness of the roads. The pool is great and the staff is nice. The complex in it self is pretty straight.

If someone were to ask what it was like to stay here I'd have to say... 1 I can't easily pick up my packages because there are at least two staff members that refuse to remember a face or at least my name so I don't have to remember my drivers license to pick up packages. Even when I come consecutive days and talk to the SAME person 2 Parking is absolutely atrocious There's not enough spaces. Most nights I'm forced to park at other buildings and walk home. 3 I can hear my neighbors doing the most mundane of tasks because of the thin walls. 4 There's always garbage on the floor downstairs and neighbors put random trash in the valet bins. 5 Apartments are listed as luxury but not a single fixture is updated. 6 The tennis court hasn't been function in probably a decade, but at the very least since I've moved in.