I have lived at Fountains at Mooresville for 2 1/2 years. I've never lived in an apt. before, so it was a new experience for me. It was a nice, friendly community in a good location. Management and residents enjoyed a warm, helpful and respectful interaction at all times. The grounds were maintained with care and to ensure that the community would, at all times, show a good, well taken care of appearance for prospective new residents. I was pleased to have found Fountains at Mooresville when I made my decision to sign a rental contract here.
Had I been asked for my opinion in this survey one year ago it, my overall opinion as a resident here would have received a good /excellent response. However, that would have been a year ago and the situation has changed considerably since then.
New management has been installed! It is with a heavy heart that I fill out the survey now even so I received it months ago. The, at times, necessary interactions with management are curt and difficult at best. The general, overall feeling from residents is that we are considered a nuisance, an annoyance! However, the office staff, when there, is usually friendly and does seem to understand how important general interaction is to good working conditions. Landscaping has been neglected to a point that last years leaves still have not been raked in areas, plants which should have been cut down by now are still waiting etc., weeds were not pulled all year and mulch was almost nonexistent for months with just dirt in flowerbeds. I could go on and on but I believe whoever evaluates this survey will understand what I'm trying to communicate. It would be difficult for me to recommend Fountains to any prospective resident if I were asked. And, unfortunately, several residents who have spoken to me about some incidents which had occurred to them in this regard, agree. Talking to management about these concerns is useless!