Laurel Oaks

Going into my second year of being here and unfortunately Im ready for my lease to end. For one, after visiting a neighbors apartment, I realized that my apartment was in real need of renovations and upgraded appliances, especially for the price that I am paying. There is a terrible bug problem. Even though I am supposition paying for Terminex every month, since living here I have purchased my own spray which helps more than the Terminex I paying for monthly. I have had a problem with my heating and AC unit, and had to call maintenance numerous times before Wayne, the maintenance man (who is wonderful) recognized my apartment and realized I needed a new water heater and HVAC system. Old door knobs have kept me from entering my bedroom and as I type right now my closet door is stuck and will not open. I have called weekend emergency maintenance an hour ago and still no one has called to connect with me about it. That has happened before when I called on the weekend when my heat was out. Also, you can tell renovations are needed in my apartment. It seems now that issues were covered up by paint. A new issue that has arisen is now I will be charged a monthly pet fee which I do not think is right. I have been a resident for over s year with no pet fee and now after signing my 2nd year lease, I will required to have a pet addendum. I do like the area, but I know I will get more for my bucks at another complex with a gym, computer lab, bigger apartment, upgraded appliances without the bugs! I do have to acknowledge Wayne and Margarito, the maintenance men. They are great and the weekend/emergency maintenance workers could learn a lot from them. They are swift and very courteous. I will miss them once my lease is over.

I've been here for 3 years with 3 price hikes and no improvement. The only 'amenities' are an old pool with no lights, a cracked and decaying tennis court and a vaguely open space for a 'dog park'. The office team might as well be replaced with robots since we switch to new office managers every year (or more often, I stopped paying attention to them) and with every new manager a new rent hike. For the extra rent, could we maybe see something like a fitness center or -something- to coincide?

Pegasus never evidenced much regard for their residents. Assistant Managers and maintenance personnel changed often and apparently left no records behind so that residents had to repeat the entire history of any matter to the newest manager/maintenance person before seeking any help. Major problems with my apartment were not followed up and the "your maintenance request has been completed" emails were virtually void of meaningful content.

Almost all ratings below are based on Pegasus management.

We had our apartment flood twice. The maintenance guys walked in on me with out knocking while my door was locked. As a young femAle, that is definitely NOT okay. The office staff was rude. Our one bed/one bath was entirely too expensive. We were young and dumb when my fianc' and I moved in. It was a huge mistake. The 2 maintance guys that work there are extremely helpful and nice. But that was the only thing going for them and in the 4 months we lived there, we had to call them a lot.