Terrene At The Grove

• 2/5 stars based on reviews

  September 22, 2016

  It is concerning to me that there are continual notices posted on the door that people are coming in to evaluate the apartment. It will be a key feature in our decision to move when our lease is due. We are mature adults and have always been responsible and good neighbors. It is uncalled for.

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  Anonymous

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  Property Manager - September 22, 2016

  We're sorry to hear that these notices have been a cause of concern for you, as that is never our intention. Regular inspections are permitted per our leasing agreement, and they are primarily done for maintenance checks. If you have any questions about these evaluations, please stop by the office. Thank you.

• 3/5 stars based on reviews

  September 22, 2016

  I absolutely loved the actual facilities and quality of the apartments and landscaping, but the staff was incredibly unhelpful and confusing whenever I had a question.

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  Anonymous

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  Property Manager - September 22, 2016

  Hi, thank you for the feedback. We love that you loved your home, as we strive to provide our residents with an exceptional living experience. That said, we're sorry to hear that you were unhappy with the interactions you had with our team. It's important to us that we be personable and professional, and we apologize that you feel you were treated otherwise. If you have any lingering concerns, please give us a call.

• 4/5 stars based on reviews

  September 22, 2016

  Feels like a neighborhood. Apartments ring around a lovely park/play area. A +55 residents complex with new houses on an outer ring. Beautiful landscaping.

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  Anonymous

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  Property Manager - September 22, 2016

  Thank you for your four-star assessment of the Terrene at the Grove! Our team strives to foster a sense of community, so we're overjoyed to read that you appreciate your home's neighborly atmosphere and beautiful landscaping. If you have a request or question in the future, please don't hesitate to stop by the office. Thanks again!

• 4/5 stars based on reviews

  April 14, 2016

  The parking is beyond ridiculous. I am very dissatisfied with the lack of proper response to the limited available parking. Numbering spots and allotting at least one dedicated space to each apartment is both common practice and quite reasonable.

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  Anonymous

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  Property Manager - April 14, 2016

  We're sorry to hear that parking has had such a negative impact on your time at our community. We would like to speak with you about the possibility of obtaining a garage at a reduced rate and strongly encourage you to contact our office directly at your convenience.

• 4/5 stars based on reviews

  April 07, 2016

  We enjoyed living there and our only issue was typical apartment noise i.e. We could here the upstairs neighbor stomping around and could follow them around the apartment, not sure if they realized it or not. Also could here neighbors sound system through the walls, but overall it was a good experience.

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  Anonymous

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  Property Manager - April 07, 2016

  Thank you for sharing your experience with us. We greatly appreciate the feedback. Regarding noise, we encourage all residents to let us know in person whenever this is an issue. We're always willing to evaluate the situation and address noise violators in person.

• 5/5 stars based on reviews

  April 07, 2016

  The view from my apartment is very nice, and is located near a dog park and walking trail on the property. The walls are insulated well, so I do not hear any freeway noise at night on the inner side of the property, as well as limited noise from neighbors. The apartments are very nicely designed. The office and maintenance staff are all very friendly and quick to respond to questions. Minor complaints: occasional noise from pipes, mold on windows, lighting and arcing, parking.

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  Danielle N.

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  Property Manager - April 07, 2016

  Thank you for writing such a thorough review of your time at Terrene at the Grove. We are thrilled to hear that the aesthetic appeal of our community has enhanced your experience and that our staff has been so accommodating. Regarding the concerns you've mentioned, we hope you'll reach out to us in person. We're happy to take a look at anything you believe requires our attention.

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