This apartment complex has the potential to be one of the best in Memphis if it weren't for unprofessional management changing aspects of lease agreements and the nightmare parking situation. For a complex of over 200 residents there are a total of 10 visitor parking spaces behind closed gates.
While there is ample parking outside of the gates and on the street, Grand Island has contracted Superior Towing company (please see their reviews) to tow residents' visitors. A $30 extra day storage fee is added regardless of if your car has been there a day or less than 10 hours ($155 minimum), violating towing laws. When they tow during the weekends, they are only open from 9AM-11AM Sat/Sun and are located 25 minutes away in an unsafe part of town.
Management has stated that visitors must park their car a quarter mile down the road at the dog park or at businesses a half mile down road to visit residents, while both places run the risk of getting towed there or having their cars broken into. There are also no sidewalk lights, so walking to Grand Island can be dangerous at night.
There is no "No Parking" sign outside the gate along the wide driveway or painted fire lines that say "Do Not Park". There are 6 painted spots next to the leasing office (4 regular, 2 handicap) that management has stated they will not tow a vehicle in the handicap spot even if they do not have a handicap tag/sticker.
No emails, texts, phone calls, or signs placed in common areas are used to notify residents about any issue. Residents are notified to changes in parking contradicting their lease or other areas by having a piece of paper folded in half and put in the crack of their door at night. These papers have blown away or people have been known to take them down. Most other apartment complexes in Memphis have electronic systems in place to properly notify residents of any changes of the building that do not violate their lease.