Grand Island

This apartment complex has the potential to be one of the best in Memphis if it weren't for unprofessional management changing aspects of lease agreements and the nightmare parking situation. For a complex of over 200 residents there are a total of 10 visitor parking spaces behind closed gates. While there is ample parking outside of the gates and on the street, Grand Island has contracted Superior Towing company (please see their reviews) to tow residents' visitors. A $30 extra day storage fee is added regardless of if your car has been there a day or less than 10 hours ($155 minimum), violating towing laws. When they tow during the weekends, they are only open from 9AM-11AM Sat/Sun and are located 25 minutes away in an unsafe part of town. Management has stated that visitors must park their car a quarter mile down the road at the dog park or at businesses a half mile down road to visit residents, while both places run the risk of getting towed there or having their cars broken into. There are also no sidewalk lights, so walking to Grand Island can be dangerous at night. There is no "No Parking" sign outside the gate along the wide driveway or painted fire lines that say "Do Not Park". There are 6 painted spots next to the leasing office (4 regular, 2 handicap) that management has stated they will not tow a vehicle in the handicap spot even if they do not have a handicap tag/sticker. No emails, texts, phone calls, or signs placed in common areas are used to notify residents about any issue. Residents are notified to changes in parking contradicting their lease or other areas by having a piece of paper folded in half and put in the crack of their door at night. These papers have blown away or people have been known to take them down. Most other apartment complexes in Memphis have electronic systems in place to properly notify residents of any changes of the building that do not violate their lease.

I have lived here for 2 years and just renewed for year 3. The only reason Im resigning is because with my schedule I cannot deal with moving right now. The main office staff are the most incompetent, rude and all around sketchy people I have ever dealt with. Every time I have gone in there with an issue (one being a pipe burst in the apartment above mine) they have basically told me that they "have more important issues". They act like they pay you to live there. They have no idea what customer service is and are horrible when you have a question or issue. I had a package delivered and for whatever reason it went to the main office. They signed for it (I have the record) and never notified me it arrived. Well a week later, I went to check the tracking number and saw that it had been delivered to the office and signed for. I went to the office and asked to pick up my package. The man in the office immediately was acting like I was highly inconveniencing him. He then checked and did not have my package. He told me that if It sits for too long "they send it back". I ask if he had a record of that? He replied in the sassiest tone "no. this is a favor that we accept packages. we don't need to do that. But we keep no record." and I said yes I understand but if you are dealing with peoples mail/packages you should probably have some record. I then was like ok so Ill just call the shipping company and see what to do. He replies with yeah. Have a nice day in the most condescending tone ever. So I proceed to spend an hour on the phone with the shipping company only to learn that the package had never been sent back and the last record they have is it being delivered to the office and signed for. AKA someone in the office lost it or stole it. I'm going with the latter. I will never ever recommend anyone to this apartment complex.

I have lived on Mud Island since 2009, but this is the only place that left a positive impression. The office staff is always professional and cordial. I paid more per month compared to the previous complex, but I felt that the cost was worth it. The complex is very clean, and the staff is friendly and very accommodating. The small recommendation would be to consider prioritizing storage, specifically in the kitchen area(no full-sized utensil drawers).

I was one of the original tenants in this apartment complex in 2011. They were always responsive and polite, returned my calls almost immediately and fixed everything the same day, while keeping me informed all the way. I truly wish I could find this group at my next moving location.

Crystal is the BEST apt manager I have ever had. She is very nice, always responds to my emails and is very understanding. I LOVE HER!!!! Apts are nice, clean and quiet. Neighbors keep to themselves and the complex is safe and clean.