Acklen West End

Acklen west end is a nice place to live. The amenities are lovely. However, the customer service when there is an issue is not good. There is a 60 day termination timeframe. Our son forgot to terminate his lease (rising jr in college) until the 45 day timeframe. We were ready to pay the extra 15 day rental amount due to the mistake, however, the rental amount for the 15 day period was jacked up to the highest amount it could be. Astronomically more - monthly lease amount. We tried to get them to just charge us the rental amount we were paying for the extra 15 days. Would not even consider it. Put such a damper on a good year. We do not recommend this apt complex due to the lack of customer service, especially for college students. We expected them to work with the students and professionals in a better way. Off our list of recommendations.

I liked how the staff really made you feel like you were at home. The ammenties are the best that I have seen in the area and it is in a nice area close to downtown.

I came to Nashville with a lease signed somewhere else and due to some unforeseen circumstances, it didn't work out for me to live there. I found Acklen Apartments, signed a lease and moved in within 4 hours. The leasing staff was more than amazing and accommodating. I am so happy that my first living situation didn't work out because I love it here so much. The amenities are incredible, the location is perfect and my apartment is so nice. I feel so lucky to be living here!

With all the new apartments in the Nashville area, I don't recommend moving here. It's gone down in quality. Only good thing I like about it is location and it's pet friendly to larger dogs.

Don't move here. If you are above the typical age of a college student and don't want to deal with college behavior look for another apartment. When this apartment first opening the management team was amazing. Halfway through the first year they completely switched management staff and did not make the residents aware of it. This new management team is inefficient and lacks care for the residents.