The worst costumer sevice.
I just spent one night here at the moment. After signing the lease, they gave me the room which has very bad bathroom. The sink leak water and furniture is rotten. There was no toilet seat cover. The item which hold the shower curtain it was broken. Also, sink was stained.
When i saw these things, i went back to lease office to speak with their agent. I said them i am not going to have this before you fix all things. Because, i already had few friends in this complex and i am paying money what i deserve for. Not for this thing and i am ready to start my lease later then now. But, they did not accept that and just said sorry sorry this is weekend time and our maintance staff is not here but we will fix the bathroom asap. After that, i said, let take the key back and let me leave now. When you fix the bathroom give me call or find another room for me as that i deserve. Because, no-one deserve to stay somewhere like that. If i am costumer on your eyes treat me as customer or if am guest on your eyes treat me as your guest. But, they did not accept to start my lease later.
The worst thing is; they already know how bad is that room but they do not shame to give it to people. If you are thinking like i am stupid person, You are making mistake. I spent my last 5 years in hospitality industry and i have enoughly experience to know how it must be. If you have room with bad condition bathroom, i can keep it as out of service till you repair it. And you rent it after all repair process. So, i believe that they will change my room and they will provide me the room what i paid for.
So, guys i recommend you to not sing the lease before you check the room. Otherwise, they will be deceived.
Best Regards from 2014B