Vineyard Springs

I will not renew my lease. I spent 22 days waiting to get a toilet fixed but since I have/PAY FOR a 2 bath apartment, not considered and emergency. I could live with that but they refused to adjust the rent. The maintenance guys are nice but cant keep up with the needed repairs. NOT luxury apartments, poorly built and no insulation. I live in a Geico commercial with the cloggers above me and the neighbors blasting loud music next door. The office staff are fake-polite but wont return calls and are completely useless. The gates are always broken so don't think it is a "gated community"! 17 years in the military moving all over the USA-worst rental experience ever.

I had to move out of my unit unexpectedly due to mold, which is most likely black mold. Vineyard Springs has not pro-rated my rent nor released the mold report to me and instead, has ignored my requests for both. While living there my unit flooded FOUR times and my AC was out SIX different times within a month. The staff is rude. The complex is dirty and any repairs are merely a bandaid to cover a wound.

Service on maintenance issues was terrible. On separate occasions, I went 7 weeks with a non working dishwasher and more than 2 weeks with no hot water. Kept getting the run around from the office staff, "this person doesn't work here anymore and didn't tell us, we'll look into it". Just horrible service.

It's a nice place to live when other residents pick after themselves it's beautiful.

The office staff is nice, most of the neighbors are nice. Maintenance and landscaping could use some more attention. Seem to be understaffed in those areas.

Maintenance is poor and it takes too much time to get things fixed, green areas are not in great conditions either, i have 2 years with the same carpet that was before and when i moved it had fleas. This was with cottonwood but srltill i think all apts should have wood floors now