The Penny at Jackson Ward

Staff are amazing and do everything they can to help!

We moved in yesterday, we like it so far. Professional staff and nice neighbors. It is a quite and clean community with good amenities.

10/10 would not recommend. We lived here for a year and everything was smooth sailing until March/April 2023 until we moved out in August 2023, due to a next door neighbor who caused flooding inside of our unit, and an upstairs neighbor who would throw trash, toys, food, furniture, debit cards, etc. on our deck. The flooding made using our bedroom and other parts of our apartment impossible for a few weeks, and we stopped using our deck for fear of heavy/sharp objects being thrown on us at any point. All situations were meticulously documented by me and reported to the leasing office, and even got as far as me having to contact Gates Hudson corporate where we ended up asking for a concession on our rent due to the flooding. What was their solution? To offer us a $100 Visa gift card as an "olive branch". Keep in mind, this "solution" was not provided to us until months of radio silence from both management and corporate. I do want to give credit where it is due, as the leasing agents, specifically Sydney, and maintenance were extremely helpful and did what they could, but obviously have no say over the larger issues at hand. Long story short, if you decide to move here and run into any issues that force you to involve the property manager or corporate, good luck.

Leasing office and maintenance staff are kind and professional. The Penny is well cared for and the apartments and modern and very pretty.

The building was mostly empty when I lived there. The people at the front office were frequently impolite. When I moved out I had to correct their paperwork and fight to get my security deposit back.

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