I had a great time living here for 3 years. I love the staff and my neighbors. I love that almost all utilities are included in the rent. Maintenance was quick and painless. Neighborhood is peaceful and pretty. Parking is great. Location is removed from the hustle and bustle of Madison. The laundry service and card is very inconvenient. Whenever I go to the office, the reception is warm. They made an effort to remember me, even after I signed the lease. Maintenance - Never had an issue. When I first moved in, my fridge did not keep things cold enough. The work was done the next morning. Unfortunately, the fix didn't work - so they replaced the fridge the following day! The other time was a clogged shower drain. This was my fault, but I was young and didn't understand why it was flooding. They unclogged it for me - no questions asked. It's a little thing, but it made a big impression on me. Neighborhood - Safe. Peaceful. Lots of families with kids. The nearby Conservancy is beautiful. I recommend you hike to the top of the biggest hill there. You get a great view of Madison and the capitol. Close to Groceries, Gas, Hardware, and Food. After 9 PM, the neighborhood goes to sleep. There are a few bars nearby. There's a huge lake between you and downtown. My biggest gripe is laundry. You have to use a special card which you can only add money to by walking to the special machine outside the office. If you're not in the same building as the office, that's a rough hike on a winter's night. Only 3 washers/dryers in the basement. Laundromat was quicker and cheaper. Fitness Center is nice. Never crowded. Not 24 hour, but still good. No covered parking makes winter a pain, but parking lots were always plowed.